The AVP, Business Continuity, North America Lead serves as the primary leader for enabling adequate planning and response capabilities for Chubb’s North America businesses and functions. This position is primarily focused on operations in North America (US, Canada and Bermuda) but will be expected to support aspects of Chubb’s Global Business Continuity Management Program, as needed. Domestic travel (10-15%) is required.

This position requires an experienced professional who can provide subject matter expertise in business continuity. The AVP, Business Continuity, North America Lead is expected to work with minimal supervision while overseeing business continuity efforts across all businesses and functions within the region. A signification aspect of this role over the next several years includes ensuring the program continues to implement transformation activities and mature at a pace aligned with Global requirements, including the roll out of a newly implemented software. This person will oversee and support all projects, engagements and needs of the region. This role will report to the VP, Global Business Continuity.

This role operates on an in-office schedule. The ideal candidate will sit in our Whitehouse Station, NJ or Philadelphia, PA offices. 

Key responsibilities:

In collaboration with the Vice President of Business Continuity, develops business continuity policies, standards and strategies aimed at mitigating business continuity related risks and leading a world-class BC program for the global organizationOversees and directs operational business continuity resources within Bermuda, Canada, and the U.S. while developing, maintaining and leveraging partnerships across other global regions to ensure alignment and consistency in the programLeads business-embedded “Business Continuity & Resilience Leads and Coordinators” in the execution of full BC lifecycle and any additional program enhancements, trainings, and ad-hoc initiatives Provide training on BCM products and capabilitiesEnsures that each country, business and function receive support related to program requirements including incident management, building and maturing of business impact analyses and business continuity plans, annual exercises and implementation of Chubb’s Business Continuity softwareAdequately identifies, raises and when necessary, remediates identified business continuity risksConducts annual exercises to test and validate business continuity plans, ensuring readiness and resilience in response to evolving threats, vulnerabilities, and operational challengesTakes ownership of NA Program Governance; Organizes and leads quarterly Business Continuity Steering Committee meetings with key stakeholders to review program progress, address emerging risks, align on strategic priorities, and ensure cross-functional collaboration and accountabilityDevelops and leverages strong, independent partnerships across business leaders and support teams (including COOs, Legal and Compliance, Enterprise Risk Management, IT DR Team, Third Party Risk Management team, etc.) to ensure an integrated and aligned approach to BC PlanningEnsures that business continuity is considered as part of North American planning for new initiatives, including adds of new business, technology implementations, business process transformation, partner programmatic roll outsProvide support and expertise during live disruptions and declared incidents, facilitate communications between the businesses and the Global Security Operations Center (GSOC), and provide real time updates on impacts to operations. Summarize and escalate continuity impacts for executive consumptionMonitor and ensure regulatory requirements of the business continuity program and support and drive alignment to requirements in North AmericaTrack, manage, and close issues identified by reviews, audits, incidents, and exercisesSupport requests from stakeholders to support business continuity related initiatives, to include site selection, strategy development, completing supplier and regulator inquiries and surveys, reviewing partner BC arrangements, and conducting meetings with brokers, customers, insurers, and other third partiesOther duties as assigned

 

Knowledge and experience in business continuity planning, training, and exercising commensurate with 6-10 years of experienceBachelor’s Degree from an accredited college or universityDemonstrated ability to manage stakeholders at all levels of a highly matrixed organizationStrong analytical, organizational, and decision-making skillsStrong leadership skills and a productive team player with a proven track recordStrong verbal / written communications. Must be able to interface and coordinate efficiently and effectively with business partners and all levels of leadership across the global organization.Strong administrative skills, with effectiveness in developing tasks and managing resources to achieve target datesStrong interpersonal skills and articulation skills required to communicate solutions to management.Skilled at working with senior management in the development of strategic, as well as tactical plans to mature the BCP culture within the corporationProfessional Designation - Certified Business Continuity Professional (or equivalent certifications or work experience preferred)Preferred experience with the BC Software “Fusion”, but not required Strong proficiency with the Microsoft Office suite (Excel, Word, PowerPoint, MS Teams); SharePoint; Microsoft Outlook; Web-based communications tools; and internet-based research

The pay range for the role is $133,000-$200,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.