Job Summary: We are seeking an experienced and strategic leader to oversee our billing and collections departments for Agency Bill team and ensure efficient and effective revenue cycle management. The successful candidate will develop and implement policies and procedures that streamline billing processes, optimize cash flow, and minimize outstanding receivables. This role requires strong leadership, analytical skills, and a deep understanding of billing systems and collections strategies.

Key Responsibilities:

Leadership & Strategy:

Lead, mentor, and develop a high-performing billing and collections team Develop and execute strategies for optimizing billing processes and enhancing collections efficiency Collaborate with executive leadership to align billing and collections strategies with overall business goals Work with our offshore partner to ensure adherence to established SLAs and KPIs and ensure measurements are current and effective

Process Improvement:

Analyze current billing and collections processes to identify areas for improvement and implement best practices Oversee the design and implementation of automated billing and collections systems and tools Ensure compliance with applicable accounting standards, regulations, and internal policies

Training and Development of Staff:

Evaluate and Hire new team members to be aligned to North America Billing and Collections Oversee training and development of new team members and monitor performance on training assessments and service metrics

Financial Results:

Monitor key performance indicators (KPIs) related to billing and collections and report on results to senior management Drive initiatives to improve Collections Effectiveness results, manage unallocated cash and reduce aged receivables over 360 and 90 days Ensure timely referral of uncollectible items to collection agencies to increase ability to recover unpaid premiums

Collaboration & Communication:

Serve as a liaison between the billing/collections departments and cross-functional teams, including sales, customer service, and finance. Engage with customers and stakeholders to resolve billing disputes and improve payment behaviors. Communicate effectively regarding billing processes and collection efforts with both internal and external stakeholders. Bachelor’s degree in Finance, Accounting, Business Administration, or related field7+ years of experience in billing, collections, or revenue cycle management, with at least 4 years in a leadership roleStrong understanding of financial and accounting principles related to billing and collectionsProven track record of implementing process improvements and achieving financial performance targetsExcellent analytical, problem-solving, and decision-making skillsStrong leadership and team-building abilitiesExceptional communication and interpersonal skills