Assist in the availability of the voice infrastructure. • Configures and performs preventative and on-call maintenance on telecom equipment including, but not limited to: PBX, telephone switches, switch-based and IP phones, voice mail, and cabling including voice, data, fiber and other related equipment and services. • Coordinates with equipment and service providers.Candidate must possess IT related education • Solid PBX and Avaya experience. Avaya Certification is an advantage. • Must have knowledge in troubleshooting Avaya PBX, Automatic Call Distribution/Call Management System, Interactive Voice Response System, Voice Mail, and Call Accounting Systems; installing, troubleshooting and designing network and telephony system • At least 3 years of working experience in telecommunication, either data or voice networks. Soft Skills • Reasoning skills • Excellent troubleshooting and analytical skills • Strong interpersonal and communications skills • Client and service orientation • Has solid English communications skills • Problem Solving