Company Description

American Technology Services (ATS) is a Managed Services and Managed Security Services Provider providing unparalleled Information Technology services to businesses, organizations, and government agencies. For over 28 years, ATS has been helping organizations manage risk, align IT with the needs of the business, and gain efficiencies through new and innovative technology solutions.   

Job DescriptionDeliver high-quality technical support for Avaya communication systems and productsTroubleshoot and resolve complex issues related to Avaya platforms, including IP Office and AuraAnalyze and diagnose network-related problems affecting Avaya systemsCollaborate with cross-functional teams to implement solutions and system upgradesMaintain accurate documentation of support activities and technical configurationsProvide clear and concise communication to clients regarding issue resolution and best practicesStay up-to-date with the latest Avaya technologies and industry trendsParticipate in on-call rotations to ensure 24/7 support coverageAdditional requirements may exist if offer of employment is extended

 

QualificationsBachelor's degree in Computer Science, Information Technology, or a related field3+ years of experience in Avaya systems supportStrong knowledge of Avaya communication systems and products, including IP Office and Aura platformsProficiency in network protocols such as TCP/IP and SIPExcellent troubleshooting and problem-solving skillsAvaya certifications (e.g., ACSS, ACIS, or APSS) preferredStrong understanding of telecommunications and unified communicationsExceptional customer service and communication skillsAbility to work efficiently in a fast-paced environmentExcellent organizational skills and attention to detailExperience with technical documentation and report writing

Additional Information

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