**What you'll bring to the team** **Qualifications & Experience** **About the Role:** Join the team at Alton Towers Resort as an Audio Visual Systems Team Leader, where you’ll be the first line of support and primary point of contact for maintaining, troubleshooting, servicing, and monitoring all AV equipment within the department. This is a hands-on leadership role where your expertise in specialised audio-visual systems will ensure our shows and attractions run seamlessly. This is a full time role which will include weekend work. **Key Responsibilities:** + Lead and support a team of eight AV technicians, guiding daily workloads and stepping in to provide direction in the absence of the AV Technical Team Leader. + Maintain and service all department AV and associated equipment, ensuring accurate record keeping and proactive fault finding. + Program, interrogate, and modify complex AV systems, including Q-SYS, Medialon, Chroma-Q Vista, Pharos, Hippotizer, and 7th Sense Delta. + Work confidently with networked AV protocols such as TCP/UDP, MIDI, Art-Net/RDM, Q-LAN, Dante, RS232/485, HDBase-T, and SMPTE. + Demonstrate strong working knowledge of Ethernet/IP network systems. + Ensure compliance with relevant safety standards and legislation, including BS7671, BS7909, LOLER, PUWER, EAW, and HASAWA. **Qualifications & Experience:** + Level 3 or higher qualification in a relevant AV discipline, or proven professional experience within the audio-visual industry. + Solid understanding of audio-visual systems programming and maintenance. + Leadership experience, ideally supporting or leading technical teams. + Familiarity with industry health and safety legislation and best practices. **Why Join Us?** Alton Towers Resort offers a dynamic work environment where your technical skills and leadership will directly contribute to creating memorable guest experiences. If you’re passionate about audio-visual technology and thrive in a fast-paced setting, we want to hear from you. **Benefits** + Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world + 40% discount online off LEGO + 25% discount in our on-site retail shops and restaurants + Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel + Ongoing training and development opportunities + Plus, many more... Submit a Referral (https://hourlycareers-uk-merlinentertainments.icims.com/jobs/8794/av-systems-team-leader/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. **Location (Country-County-City)** _UK-Staffordshire-Stoke-on-Trent_ **Job ID** _2025-8794_ **Employment Type** _Full-Time_ **Offer/Contract Type** _No End Date_ **Location Name** _Alton Towers Resort_