What success looks like in this role:

Unisys are looking for an AV Technician, with strong audio visual and video conferencing knowledge, to support our customer in London.

Responsibilities:

The distribution and management of AV tickets, ad-hoc AV requests and video conferencingMaintain an inventory of supported rooms/suites and AV equipment thereinAssist in providing data for reporting purposesDeal with day-to-day administrative duties and any ad-hoc duties requiredInstall, diagnose, service and maintain industry standard AV products as well as other computer-related products in meeting rooms/spaces and conference suitesMay be directed by Help Desk, Service Desk, or script using standard methods, techniques, and toolsManage tickets in client’s ServiceNow environmentProvides AV related technical support to customers in solving technical problems that occur during the operation of company supported productsDesk side support specialist with good customer service mannerMay have project management responsibilities for smaller projectsPerforms maintenance as requiredPerform regular inspections to ensure AV equipment is setup and working correctlyProvides follow-up on problems or escalationWork with local Facilities Management and 3rd party vendors where necessary to resolve issues (including escorting of OEM’s/Vendor support staff)Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing systemSupport the clients high pressure new business events

You will be successful in this role if you have:

Previous experience in a similar roleGood knowledge of Audio-Visual, Digital Signage & VC SystemsExperience of installing AV & IT hardware and software and diagnosing & resolving problemsAbility to plan and prioritize workload with good time managementAbility to work under pressureCompetent to a high level of computer literacyAble to work as part of a teamGood communication skills both verbal and written

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This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.