At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.
Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.
Job DescriptionPrimary Functions
Manages and supports IAM/OE Technical Support Calls and ensure resolution of the issue in a timely mannerAbility to research, diagnos and troubleshoots and resolves the issues to the clients’ satisfactionMaintains detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or stakeholderDaily Operations
Handles IAM, OE, ESItronic Calls & EmailsESItronic License DeploymentESItronic Remote TroubleshootingCDB Compliance (Real Time Documentation of Interactions)C4C Documentation (OE)XMS update, deploymentOE Remote TroubleshootingBosch Warranty System ProcessingBosch Motorsports Inbound SupportBosch Warranty System Quality MonitoringBosch Warranty System Client ReportingQualificationsBachelor’s Degree in Automotive and/or Information Technology1 to 2 year technical support experience in automotive industryHas basic to advanced understanding of OBD2Preferably with SAP experienceAdvanced knowledge on Microsoft Office and generate reports, if neededExcellent communication skillsTeam Player, able to sit well with the team and customersKeen attention to detailsGoal and result orientedAmenable to work onsiteAdditional InformationKindly attach your resume in your application. Only shortlisted candidates will be contacted via email.