Automotive Services Field Supervisor

This position provides field management to contracted Emergency Road Service (ERS) providers by building strong relationships, communicating effectively, and coaching, tutoring and mentoring sound business and financial practices, as well as Club philosophies, policies and procedures. Successful field management ensures a stable service delivery network providing “Totally Satisfied” roadside assistance to AAA members and other customers.

Responsibilities:

Coordinate and provide guidance and motivation to service providers on matters relating to the attainment of performance thresholds, business practices, driver training and conduct, and all other operational issues that may arise.

Supervise activities of independent contract stations within assigned field office territory through regular and frequent station visitations.

Inspect and evaluate station locations, verifying that facilities, equipment, and drivers’ appearance comply with Club policies.

Investigate, document, and resolve member and customer service issues as required.

Ensure consistent availability of station coverage via ongoing assessment of coverage needs, review of new station.

Prepare proposals recommending expansion or reduction of station call volumes as needed.

Network with Receiving and Dispatch management and staff on matters relating to dispatch procedures and resolution of member and provider concerns.

Required:

3-5 years demonstrated ERS, vendor relations, or related sales management experience

Prior experience developing recommendations and proposals, as well as successful negotiations and complaint resolution

Professional verbal and written communication skills, including excellent presentation skills

Prior experience in the preparation and analysis of financial reports, development of cost-benefit models and understanding of financial spreadsheets and profit and loss statements

General management, organizational and time management skills required.

Proficiency in Microsoft Office software products, including Outlook, Word, Excel, Access, PowerPoint, Project and Visio

Desired:

Experience managing large external vendor relationships, including management of work teams

Demonstrated knowledge of the towing industry and mechanical aptitude

Safe Business Driving Requirements:

Possess a valid driver's license and an acceptable driving record

Provide proof of automobile liability insurance at time of hire

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer