Are you an automotive professional with a proven track record in service writing? Do you know how to build trust with customers, keep repair orders running smoothly, and communicate confidently with technicians? If so, Suburban CDJR of Troy, a proud member of the Chrysler family, wants you on our team!
We’re home to some of the most iconic vehicles in the industry, and we’re looking for an experienced Service Writer who can hit the ground running and deliver the level of service our customers expect.
What You'll Do:
As a Service Writer, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.
Responsibilities include:
Initiate service and repair orders based on customer concerns and vehicle performance
Verify warranty and service contract coverage
Build accurate repair estimates including labor, parts, and deductibles
Communicate service needs clearly to both customers and technicians
Keep customers informed throughout the repair process—status, costs, and service timelines
Administer manufacturer warranties for eligible repairs
Maintain detailed and up-to-date customer records
Promote current service specials and build long-term customer relationships
What You Bring:
Proven experience as a Service Writer or Service Advisor
Background as an automotive technician is a plus
Strong customer service and communication skills
Ability to manage multiple priorities in a fast-paced environment
Solid understanding of automotive systems and repair terminology
Valid driver's license and clean driving record
Why Join Suburban CDJR of Troy?
Join a respected dealership in the Chrysler-Dodge-Jeep-Ram network
Work with a professional and supportive service team
Access ongoing training, career development, and advancement opportunities
Competitive pay and benefits package
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and d Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
If you're ready to bring your experience to a dealership that values your skills and supports your success, apply now to join Suburban CDJR of Troy!
Suburban CDJR of Troy – Where Experience Drives Excellence.
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.