Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Account Operations Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $21.54 - $32.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Job Responsibilities:

Vehicle Inspections: Verify vehicle information based on work orders, inspect interior and exterior for damage, missing parts, and mechanical issues (e.g., frame/paint repair, engine noise, AC/heater operation, radio, tires). Document findings in a Vehicle Condition Report (VCR) or system entry, including damage descriptions and test-drive results.Client Engagement: Maintain a professional appearance for audits, field visits, and inspector training sessions.Equipment and Software Use: Utilize ECR tools (Brick, PC, TC75, Samsung) and ensure proficiency with job-relevant software and web applications.Photos and Documentation: Take accurate vehicle and damage photos, match them to vehicles, and upload them to the server.Policy Compliance: Maintain knowledge of all relevant policies (e.g., NAAA Frame/Structure Damage Policy) and adapt to account-specific changes. Ensure that all policies and procedures are followed.Daily Reporting and Procedures: Prepare daily activity reports for management and perform day-end procedures efficiently.Physical Requirements: Ability to stand, walk, bend, lift (up to 30 lbs), and perform other physical tasks as required.Other Responsibilities: Handle special projects and maintain familiarity with system and policy updates.

Work Schedule:

Tuesday-Saturday 7:30am - 4:30pm.

Qualifications:

High School Diploma/GED and 3 years' experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years' experience in a related field.Ability to drive standard and automatic transmission vehicles.Safe drivers needed; valid driver’s license required.Excellent communication and interpersonal skills are required. Strong technical aptitude; body, paint and mechanical repair knowledge; mastery of unibody and full-frame vehicles; good organizational skills needed.Ability to multitask, follow directions and take instructions required. Basic computer skills.Successful completion of Manheim ICP Inspector Level IV written/field exam; Basic Inspections (Electronic Condition Report), Vehicle Grading, Repair Recommendations & Frame Merit Certifications requiredAbility to stand, walk, or sit for prolonged periods of time; ability to bend, stoop, squat or kneel; ability to lift and hold at least 10 lbs at waist level for an extended period of time; ability to lift up to 30 lbs.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.