Protech Automotive Solutions is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.
 

This is on on-site position located in Lewisville, TX.Job Summary

Responsible for following and maintaining internal equipment requests for diagnostic tooling by installing software and configuring computer hardware. Support company operations with tooling related technical assistance to internal teammates.

Role & Responsibilities

Procurement/ordering- Tools, software and equipment as directedSatisfy equipment requests as per company processesBuild diagnostic tooling as per configuration outlines Software installations and computer configurationsDiagnose, troubleshooting, repair, and/or replace equipment as neededSoftware update implementation & disseminationTest equipment and warranty and repair as neededEnsure quick and effective response times to resolve requestsPerform all other duties as assignedQualifications, Education & Experience: 2 years of experience providing technical supportKnowledge of Aftermarket and OE diagnostic scan tools and factory softwareKnowledge and ability to use computers, mobile devices, and related technology efficientlyMust be proficient in OEM ideology from all the automobile manufacturesMust become proficient in OEM software from all the automobile manufacturesUnderstand vehicle communication protocolUnderstand OEM passthrough devices and applicationsUnderstand aftermarket concepts and applicationsUnderstanding of automotive technology & best practices Proficient in Microsoft Office SuiteSelf -motivated, positive attitude, with a customer focused visionRequirements:Experience in automotive technology preferredHigh level of confidentiality, may require signed Non-Disclosure Agreements Ability to pass a background check & MVRMust be able to lift 60 pounds independentlyExcellent customer service and communication skillsRequired to wear protective safety equipmentPossess a valid driver’s license with a safe driving recordExtended and/or weekend hours maybe be required