Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Rockwell Automation University (RAU) School of Technology is a team that serves all of Rockwell Automation by building the competency level of hands-on technical resources. Roles within RAU can provide you with exciting opportunities:

Exposure to different Business Units and the latest RA technologyOpportunity to explore, innovate, and implement tools related to remote labs, e-Learning, video production, and moreOpportunity to help influence the careers of others through programs like the Engineer in Training Program (EIT), Authorized Service Providers (ASP), Academy of Advanced Manufacturing (AAM), and our Leadership Development Program (LDP)Opportunity to support ongoing technical content development for hands-on audiences and interact with RA technical and solution consultants, field service and remote support engineers, project engineers, end-users, distributor specialists, certified system integrators, and more

Your Responsibilities:

The Automation Learning Lab Technician is responsible for managing 10 physical training labs/classrooms in Mayfield Heights, Ohio. You will work with RAU supervisors and Subject Matter Experts (SMEs) to ensure that all required hardware is set up and ready for 1-3 training courses that run each week. You will also be responsible for four storage rooms including parts and tools management. Larger projects will include hardware installation for major room upgrades. Onsite support may be required during events including escorting students in the building, working with facilities and security, being physically present when an SME is remote, and so on.

You will report to our RAU Ongoing Competency Supervisor, and be based onsite in Mayfield Heights, OH.

Course Preparation and Completion Tasks:

Plan for upcoming course needs with the SMEsInstall or physically set up hardware and other required items (verification to be done by SMEs)Troubleshoot hardware / software / firmware issues related to the set upAssist with re-imaging and completing initial computer setup tasks associated with new set of incoming studentsCopy virtual images to computers (verification to be done by SMEs)Complete physical room prep such as printing and name platesPrepare audio / visual systems, etc.

Onsite Support for Running Courses:

Provide onsite troubleshooting for physical hardwareProvide troubleshooting for remote hardware labs working with the SME and virtual platform teamProvide a range of onsite course support to the team – tasks may include escorting students in the building, working with facilities and security, being physically present when an SME is unavailable,

Course Completion Tasks:

Decommission and store computers upon completion of programsClean the lab and take inventory of hardware and tools after course completion

Larger Projects:

Complete specific projects to revamp entire spaces, including the installation of new controls equipment and/or related infrastructureTroubleshoot hardware / software / firmware issues related to installation.Provide detailed documentation of updates and changes (CAD, etc.)

Ongoing Tasks:

Act as lab captain and work through audits to meet facility requirementsPerform scheduled routine maintenance checks of lab room equipment and program applicationsCreate and maintain lab room documentation including CAD filesCommunicate hardware replacement or repair needs to leadershipRequest shopping carts for hardwareManage four storerooms and maintain spare parts best practices including ordering and receiving parts and inventory trackingAssist in the managing and maintenance of toolsLead and perform installation of new lab/demo equipment

The Essentials - You Will Have:

Associates degree or equivalent combination of skills and educationLegal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job openingThe ability to travel 10% of the time

The Preferred - You Might Also Have:

Requires a minimum of three years of demonstrated experience with control systemsElectrical / Mechanical experience including the ability to wire and install electrical equipment with a User Manual and follows safe electrical work practicesAbility to read schematics and read, review, and updates CAD filesKnowledge of general products, including controllers, motors, networks, safety and I/OExperience with Rockwell Automation core software, including RSLinx, RSLogix 5000, Studio 5000, Connected Component Workbench, FactoryTalk View ME/SE and ViewDesignerAble to lead projects, including coordination with 3rd party vendorsExperience with cloud infrastructure and/or virtualization softwareA desire and ability to new learn new products/technologies outside current areas of expertise

This position is part of a job family. Experience will be the determining factor for position level and compensation. What We Offer:

Health Insurance including Medical, Dental and Vision401kPaid Time offParental and Caregiver LeaveFlexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.To learn more about our benefits package, please visit at www.raquickfind.com.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Rockwell Automation is an Equal Opportunity Employer including disability and veterans.

If you are someone with a disability and you need assistance or reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.

#LI-Onsite #LI-LH2

We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.