**Experience- 15 to 18 years** **Location- Chennai** **Implementation, to train new folks** 1. Experience in managing service desk operations 2. Experience in any of ITSM tools & automation tools 3. Very good knowledge on ITIL processes 4. Ability to analyze the process gaps in SD and propose solutions 5. Modernize ServiceDesk using AI technologies 6. Experience in showcasing transformation initiatives to customers on the service desk/ automation area 7. Both application and infrastructure automation knowledge 8. GenAI related automation expertise. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.