Job Requisition ID #

25WD89582

Position Overview
 

As a Customer Success Manager within the Autodesk Education Experiences (AEX) organization, you will be a strategic partner and trusted advisor to Midmarket educational institutions, ensuring their desired outcomes are achieved through close partnership and collaboration. You will report to the Senior Manager, AEX Field Engagement, India and work closely with the broader account team. You will be the main driver for solution adoption, capturing new opportunities and working with the account team to help expand our partnership with these customers.

We are looking for an experienced Customer Success Manager who is strategic, relationship-focused and business oriented to join the Autodesk Education Experiences team. We expect you to be able to communicate with a broad spectrum of stakeholders, from deans and administrators to faculty and students, to Autodesk Learning Partners.

This is a hybrid role with a combination of remote and occasional onsite work.

Responsibilities
 

Collect customer requirements and pain points necessary to make recommendations that can help customers achieve their desired organizational goalsDemo Autodesk solutions and technology to generate interest and promote product adoption; share key insights with account team members to inform strategyBy working with cross-functional teams, facilitate and coordinate activities to ensure successful technology adoptionBuild working relationships withing broader Autodesk teams to achieve account goalsHold regular check-in calls, business reviews, webinars, and mentoring sessions with customers to ensure successful product adoption and identifying further expansion opportunitiesDevelop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the AEX team and the broader Autodesk ecosystemCollaborate cross-functionally with Product teams, Autodesk Research, CSM organization, and other internal Autodesk organizationsPrioritize tasks across multiple accounts and stakeholders; have courage to ask clarifying questionsContribute and involve in quarterly business review with account team and executive sponsorsTravel up to 30% on average

Minimum Qualifications
 

5-8 years' experience in customer success management, sales or pre-sales activities with great track record of driving business impactKnowledge of Autodesk products, ACC etc.BE in Civil, Mechanical , Electrical etc.Exhibit a collaborative and consultative work style with the ability to thrive in a highly dynamic work environmentExperienced in working with commercial customersExperience or exposure to sales methodologies and processesExperience in working directly with varying levels of customer stakeholder groupsGood understanding of construction and SaaS industriesExperience working within large/complex enterprise organizationsAbility to inspire, influence, and encourage others in relationships with Autodesk Learning Partners and peers

Preferred Qualifications
 

Experience working within a channel ecosystemPrevious experience using Salesforce.comDetail-oriented and organized; ability to manage multiple activitiesFormal training in consultative sales techniques or sales methodologyExperience driving software user adoption

#LI-BB3

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About Autodesk
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When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

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We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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