Join our fun, high energy Chase Auto Lending team and put your exceptional knowledge and understanding to the test. 

As an Account Specialists in Auto Finance, you will work with applicants to ensure their needs and service issues are resolved accurately and in a timely fashion while providing a first in class experience for customers and employees seeking auto financing. This may include facilitating the application process by interfacing with customers to discuss products and verifying application information. Additionally, specialists make targeted outbound calls to highly interested customers with a focus on solving customer concerns and helping them finance their auto purchase with Chase.

Job Responsibilities

Be a member of a call center team that interacts and provides service customers for Auto OriginationsProvide direction, solutions, and guidance to customers seeking to make a vehicle purchase from a dealer through inbound and outbound customer callsBuild rapport and establish customer trust in Chase Auto LendingControl conversation to gather needed information and accurately update the Chase systemsConvey auto loan decisions to customersAssist customers with changes to the auto loan application and provide next steps to clients based on product offeredAnswer general inquiries regarding the auto loan process (i.e. steps, rate quotes, etc.) Take auto loan applications over the phone for ADA customers & adhere to compliance regulationsCollaborate with team members and partners by sharing information and expertise while working together to achieve work goalsUnderstand Chase Auto products/services and the advantages of eachMake outbound calls to customers who have filled out an online auto application, expressed interest in auto financing, or who have been prescreened for an auto loan

Required qualifications, capabilities, and skills

High school diploma or equivalent Effective verbal and written communication with both external and internal customersExhibit composure while maintaining efficiency during calls by remaining positive, focused, and even-tempered in a fast-paced, time sensitive environment and in challenging situations such as escalationsApproach problems logically and with good judgment to ensure the appropriate customer outcomeCritical thinker and ability to exercise independent judgment2+ years client/customer service/call center experience 

Preferred qualifications, capabilities, and skills

Previous experience in the auto industry Bilingual Spanish a Plus

THE SCHEDULE FOR THIS ROLE WILL REQUIRE WORKING SATURDAYS