Job Description Insight Global is seeking an Account Manager / Customer Success Specialist to join a growing SaaS company that specializes in creative automation and brand content management. This is a client-facing, high-impact role located in Malborne and onsite 5-days/weeks. The successful candidate will be responsible for managing and growing relationships with strategic enterprise accounts. The ideal candidate will be a strong communicator, confident in executive settings, and capable of driving adoption, presenting insights, and resolving complex client needs with professionalism and empathy. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • 3+ years of experience in a customer success, account management, or a client-facing role • Proven ability to communicate with C-suite stakeholders and manage enterprise-level relationships • Confident leading presentations with the ability to control a room and tailor messaging to diverse audiences • Comfortable navigating challenging conversations, providing strategic solutions, and maintaining client trust • Strong Excel skills including pivot tables and VLOOKUPs to track client data • Highly organized and proactive, with a track record of managing multiple accounts simultaneously • Ability to collaborate with cross-functionally teams • In office 5 days/week (location CBD, Melbourne) • Background in an agency environment • Prior experience as an account executive or account manager role • Understanding of agency workflows, design principles and the customer lifecycle null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.