**Become a part of our caring community and help us put health first** The Attrition Mitigation Strategy Lead plays a key role in enhancing patient experience and ensuring continuity of care during transitional moments such as provider departures, center relocations, and mergers & acquisitions. This role combines strategic development with hands-on project management to design and execute targeted outreach initiatives that provide patients with needed support and improve retention outcomes. **Responsibilities** + **Strategic Framework Development:** Lead the development and implementation of strategic frameworks across use cases, partnering with cross-functional teams to design workflows and create standardized tactics that will enhance patient retention. + **Project Management and Coordination** : Manage the intake of projects and execution of retention tactics by facilitating meetings, establishing detailed project plans, coordinating alignment across teams, and ensuring progress to goals and timelines. + **Outbound Call Strategy** : Oversee the outbound call approach in partnership with call center leadership, ensuring that agents have the tools they need to communicate effectively, document outcomes, and monitor campaign performance. + **Staff Training and Readiness:** Ensure staff readiness by developing patient-centered templates and talking points, delivering targeted trainings, and maintaining a feedback loop with operations to address ongoing needs. + **Data Management and Performance Reporting** : Leverage data to report on progress and provide actionable insights that guide strategies and measure program effectiveness. Partner with analytics to develop dashboards that provide real-time insights into performance and enable ongoing optimization. + **Technology Optimization** : Identify technology opportunities and collaborate with IT on solutions to optimize the patient journey, streamline tracking processes, and ensure accurate, clean data for patient communications. **Use your skills to make an impact** **Required Qualifications** + Bachelor's degree in business, healthcare administration, or a related field. + 3-5 years of experience in project management, ideally in healthcare + Strong organizational and planning skills with the ability to manage multiple projects + Demonstrated experience in developing strategic frameworks and implementing process improvements + Excellent interpersonal and communication skills to work effectively with cross-functional teams and provide support to staff and leadership + Proficiency in project management tools (e.g., Monday, Microsoft Project) + Experience with reporting tools (e.g., Power BI, Excel) and analytics to track outcomes and support data-driven decision making + Ability to travel to CenterWell / Conviva Clinics and Leadership Workshops as needed **Preferred Qualifications** + Project Management certification (PMP, PMI etc.) **Additional Information** Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $115,200 - $158,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 08-21-2025 **About us** About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. ​ **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources