At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

JOB SUMMARY: The Attendant Coordinator is responsible for providing quality services to Elara Caring’s Personal Care Services (PCS) clients by scheduling, supporting and coordinating home and community-based services. Coordinators are expected to uphold the high quality standards of Elara Caring by ensuring compliance with established company policies and all applicable state and federal regulations.

JOB REQUIREMENTS:

EDUCATION:  Employment or personal experience giving one an understanding of the issues and needs of the elderly or disabled. Two years’ experience in fast-paced office preferred.

EXPERIENCE: Must have a high school diploma or GED. Associates or Bachelor’s degree preferred.

CERTIFICATION/LICENSURE:  N/A

SKILLS:  Good communication skills both written and verbal (example)Working knowledge of Medicaid, home care benefits, policies and procedures preferredExcellent computer skills and knowledge required.Excellent organizational skills required.Must be able to multitask in a fast-paced environment.Professional verbal and written communication skills requiredMust be a team player, intuitive and able to interact effectively with all.Possess good management and leadership skills.Ability to motivate others in a positive manner.Bilingual fluency in Spanish, Chinese (Mandarin/Cantonese), Russian, or Portuguese language may be required as neededKnowledge of healthcare industry is preferred

TRANSPORTATION:  Must have access to public transportation or dependable vehicle, valid driver’s license and auto insurance in accordance with the laws of the State.

  

TRAVEL: N/A

HEALTH STATUS: Meets all applicable agency policies and procedures related to health screening and required testing.

KEY ACCOUNTABILITIES:

Ensures that all activities performed align with the vision of Elara Caring’s board of directors, executive team, and the leadership of the Personal Care Services (PCS) team.  Schedules appropriate services for all requests for homemaking, personal care and home health aide services in a timely manner in accordance with established procedures, including staffing planned and unplanned absencesEnsures all clients w/o an attendant (CWA), holds and updates are managed per Elara Caring protocol; ensuring all regulatory documentation has been submitted timely for services not delivered or delayed start of caresReports CWA weekly to team and touches base with client (documents touch base in Arrow)Submits 267 (client communication form) as requiredBuilds and maintains all permanent schedules in ArrowISP Management, tracking, data entry and complianceMaintains accurate records of the current and prospective requested services, tasks and/or plan of care for all clients.Enters all change of status forms for clientsUpdates attendant availability as requiredAssigns floating caregivers, Special Care Attendants or fill-in caregivers as neededEnsures compliance with 3040 and performs verbal orientations (if qualified); or coordinates the verbal orientation between the attendant and qualified staffMaintains accurate records of the current and prospective schedule for all caregiversReviews and maintains contract specific documentation for applicable clientsInforms and educates each client on pertinent information required by Elara Caring policy and Federal/State regulationManages client complaints and initiates escalation processActively participates in and cooperates with strategic growth initiatives for the branchReviews and utilizes reports to identify and correct errors on a timely basis to ensure correct billing and payrollImplements Elara Caring policies and proceduresAttends training sessions as directedMaintains compliance with State, Federal, licensure and contract related regulatory requirementsAvailable to provide qualified direct care services as neededOther responsibilities, related activities, assignments, duties and projects as assignedProvides support, assistance and direction to caregivers as neededEnsures in-services, trainings, health assessments, medical requirements, certification requirements for caregivers are compliant with State, Federal, and Elara Caring requirementsWorks with and counsels’ caregivers to improve and correct performance by escalating issues to the field supervisorNotifies caregivers of problems or new developments in assigned areaEngages attendants on ElaraCare, monitors posts and chats dailyMaintains documentation and records for each caregiver and clientMonitors client service delivery requirements daily to ensure adequate availability of attendants (arranges immediate fill in when the attendant has not shown up for the shift)Monitors systems throughout the day to ensure authorizations match scheduled servicesReviews over- and under-utilization reports and addresses inconsistencies on a daily basisReviews and submits employee allegation and worker’s compensation injury information to HR (or appropriate authority) in a timely manner; escalates to the attendant coordinator and/or office managerReviews open shifts daily to ensure shifts are staffed appropriately for care deliveryEnsures “open” shifts are deleted at the conclusion of the weekCommunicates with employees, case managers and clients in a professional and effective mannerConsults with supervisor through written and verbal reports concerning any employee or case manager issuesMaintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule.Follows established company policies and procedures, while representing the company in a professional and positive mannerPromotes services through positive relationships, and by actively participating in professional and local organizations and projectsPromotes Elara Caring’s philosophy, mission statement and administrative policies to ensure quality of care.Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule.Performs other duties/projects as assigned. 

PHYSICAL AND ENVIRONMENTAL DEMANDS:    

Physically demanding, high stress environmentSit, stand, bend, lift and move intermittently and be able to lift 50-100 lbs.Full range of body motion including handling, lifting and transfer of patients Move equipment and supplies necessary for job functionsRead, speak, and write English to fulfill job functions in an understandable waySee/hear or use prosthetics that enable accomplishment of jobMeet the health requirements of the agencyExposure to blood and body fluids, communicable diseases, chemicals, and repetitive motionsCope with work involving ill, disabled, and dying patientsAbide by all occupational safety and bloodborne pathogen protocol to minimize illness and/or injuryComplete required work dailyPotentially work irregular hours including call hours if applicable

We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.

Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law. 

Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.

At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location.

This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to recruiting@elara.com.