If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of
ATM Maintenance Administrative Analyst

Role Purpose:

This role is responsible for document, report and data analyse everything regarding the over 300 requests of Self-service ATMs Network in a timely manner and with continuous contact as Third Party Vendor Manager for Contracts, Payments and Incidences Management. The owner of this role act as business analyst that review the incidences tickets regarding the ATMs Maintenance status and deliver the analysis and actions to give them support by vendors contraction.

Main Activities:

Respond in a timely prior manner to over 300 tickets asking maintenance for ATMs Self Service MachinesInteract with vendors as a Third-Party Manager in awareness of cost, contracts, and timelines for service hiringDeliver Support and Status to the Global Team completely in an English Conversational form by online sessionsDocument management - disseminating information, drafting presentations, file and document managementData processing - data entry, basic data analysisRecord administration – maintaining records, information resources and data sourcesCo-ordination - co-ordination activities, arranging resources, meetings, services and suppliesWork effectively with cross-functional teams to achieve business goals.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of
ATM Maintenance Administrative Analyst

Role Purpose:

This role is responsible for document, report and data analyse everything regarding the over 300 requests of Self-service ATMs Network in a timely manner and with continuous contact as Third Party Vendor Manager for Contracts, Payments and Incidences Management. The owner of this role act as business analyst that review the incidences tickets regarding the ATMs Maintenance status and deliver the analysis and actions to give them support by vendors contraction.

Main Activities:

Respond in a timely prior manner to over 300 tickets asking maintenance for ATMs Self Service MachinesInteract with vendors as a Third-Party Manager in awareness of cost, contracts, and timelines for service hiringDeliver Support and Status to the Global Team completely in an English Conversational form by online sessionsDocument management - disseminating information, drafting presentations, file and document managementData processing - data entry, basic data analysisRecord administration – maintaining records, information resources and data sourcesCo-ordination - co-ordination activities, arranging resources, meetings, services and suppliesWork effectively with cross-functional teams to achieve business goals.

Qualifications Required:

Mandatory:

3 years of experience as ATM Maintenance Analyst in Global Companies 3 years of experience as Third Party / Vendor Manager reviewing Contracts, Service Hiring and CostsLeadership and decision making specially for third party management.Ability to prioritize and coordinate multiple, complex, competing demands/work.Excellent communication and interpersonal skills including capacity to articulate stance and alternatives to Business and IT users; ability to build and maintain good working relationships at a range of levels (internally and externally.)Ability to work under pressure, for long periods either individually or as part of a team.Ability to work with minimal supervision.Excellent problem-solving skills and ability to manage to resolution.

Desired

Optimize budget consumptions for third party SSE contractsIT teams support

Language Level:

English level – Conversational Intermediate – Advanced B2

Competencies

Problem SolverAnalytic and Data Driven ThinkerWritten and Oral Communication Skills in EnglishPressure HandlerOrganization Capacity

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC LTD

Qualifications Required:

Mandatory:

3 years of experience as ATM Maintenance Analyst in Global Companies 3 years of experience as Third Party / Vendor Manager reviewing Contracts, Service Hiring and CostsLeadership and decision making specially for third party management.Ability to prioritize and coordinate multiple, complex, competing demands/work.Excellent communication and interpersonal skills including capacity to articulate stance and alternatives to Business and IT users; ability to build and maintain good working relationships at a range of levels (internally and externally.)Ability to work under pressure, for long periods either individually or as part of a team.Ability to work with minimal supervision.Excellent problem-solving skills and ability to manage to resolution.

Desired

Optimize budget consumptions for third party SSE contractsIT teams support

Language Level:

English level – Conversational Intermediate – Advanced B2

Competencies

Problem SolverAnalytic and Data Driven ThinkerWritten and Oral Communication Skills in EnglishPressure HandlerOrganization Capacity

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC LTD