Job Description Respond quickly and clearly to Jira-related support requests via Slack, email, or ticketing tools. Handle routine admin tasks such as: Adding/removing users and managing group access. Creating and modifying filters, dashboards, and boards. Making minor workflow updates (statuses, transitions, field screens). Helping users set up or configure projects based on templates. Troubleshoot issues related to permissions, notifications, or missing fields. Escalate complex or non-standard requests to the senior admin team. Document common questions, how-tos, and admin procedures in Confluence. Monitor incoming requests and ensure timely follow-up and resolution. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 1–2 years of experience working with Jira Software Cloud. Familiarity with Jira workflows, issue types, project settings, and user access management. Strong customer service skills. Ability to multitask and prioritize inbound requests efficiently. Clear and concise written communication. Basic understanding of Agile tools like boards, backlogs, and sprints.