**Additional Information** **Job Number** 25146710 **Job Category** Rooms & Guest Services Operations **Location** Al Maha a Luxury Collection Desert Resort & Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, 118887 VIEW ON MAP **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION PURPOSE** Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments. Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public hotel events. Provides a paging service for hotel guests and employees. Process guest wake-up calls. **DUTIES AND RESPONSIBILITIES:** + Answers incoming calls. + Directs call to guest rooms, staff, or departments through the switchboard or PBX system. + Places outgoing calls. + Receives messages and deliver the same in timely and efficient manner. + Logs all service requests, defects, incidents in GXP + Provides information about hotel services to guests. + Understand the telephone operator board or PBX switchboard operations. + Knows what action to take when an emergency call is required. + Monitors automated systems including CCTV when engineering and maintenance department is closed. + Ensure room service orders are taken efficiently and accurately to be delivered as requested on time. + Assists in reporting telephone equipment or service complaints and problems. + Trains or assists with training new telephone operators in performance of job duties. + To be fully aware of and adhere of health and safety, fire and bomb threat procedures. + Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well. + Must be polite and courteous while answering the phone. + Keep records of calls placed and received by all departments and recording the call charges. + Update all necessary information on the PMS /Opera. + Upload all registered guests in house in CID (Criminal Investigation Department) system. **MINIMUM KNOWLEDGE/EXPERIENCE/TRAINING/QUALIFICATIONS** Qualifications: High school diploma or higher Specialized Knowledge: Hotel Property Management System (Opera)/ Starguest and MS Office Experience: At least 2 years working experience in a position relevant to the Front Office procedures from 5* hotels and resorts. Experience in working in remote locations is a strong asset. Individual Experience: The candidates should have one or more of the following abilities/experiences/traits. 1. Fluency in English plus one additional language. 2. Energetic and takes initiative. Is pro-active and persistent in Pursuing and completing tasks. Strives to exceed expectations and goals. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.