Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our
customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening
up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

To provide support to the First Level leadership teams as well as all frontline staff of iWPB Distribution and drive appropriate use of process consulting framework, tools and governance while maximizing use of known best implementable solutions. Lead and guide the team leaders in implementation and execution of the laid down operational processes and ensure seamless execution delivery. Champion End-to-end delivery of proposed iWPB Operational/Streamlining initiatives and other projects from time to time as directed by the region or Group. Be instrumental in including re-design, re-engineering and on-going improvement and deployment to ensure standardized and efficient processes.

The jobholder needs to drive initiatives for improvement in operational process and aid branches to enhance customer service standards. This also includes managing, collating and preparing timely submissions (external and internal stakeholders) ensuring First Time Right.

Additionally also manage actions emanating from various audits (FLOD/SLOD/TLOD/External) First Line of Defense, Second Line of Defense and Third Line of Defense, RBI/STAT/Concurrent Audit etc

The jobholder will handle key and critical actions for operational processes and ensure compliance with regulations policies

Principal Responsibilities

To develop and implement operational and service processes to maximize network productivity in line with the group directionEnsure implementation of group strategy to maintain regional synergyCoordinating training requirements PAN India and drive business led training approachA good thorough understanding of HSBC processes knowledge of products and services offered by iWPBDrive implementation actions emanating out of key projects across branchesManaging Internal Stakeholders- All iWPB teams Branch staffExternal – Vendors and RegulatorsAnticipating customer needs and working with sales team to respond appropriatelySupporting frontline to ensure minimum customer complaintsDevelopmental coaching intervention for the branch staffWorking with frontline staff and other business partners to coordinate initiatives for the frontlineManage, develop and coach all branch staff for operational requirementsParticipate in various projects as a member of Project Working Group (PWG) along with other stakeholdersDisplay high standards around HSBC values and behaviorSupport the recruitment of new members into the team, based on Bank standard processEnsure Operational Effectiveness ControlsAssist Distribution team in driving initiatives which require operational supportConduct trainings vide calls for implementation of coaching frameworkMaintain DIB. Conduct Timely Annual Review of the DIBs responsible and assigned

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our
customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening
up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

To provide support to the First Level leadership teams as well as all frontline staff of iWPB Distribution and drive appropriate use of process consulting framework, tools and governance while maximizing use of known best implementable solutions. Lead and guide the team leaders in implementation and execution of the laid down operational processes and ensure seamless execution delivery. Champion End-to-end delivery of proposed iWPB Operational/Streamlining initiatives and other projects from time to time as directed by the region or Group. Be instrumental in including re-design, re-engineering and on-going improvement and deployment to ensure standardized and efficient processes.

The jobholder needs to drive initiatives for improvement in operational process and aid branches to enhance customer service standards. This also includes managing, collating and preparing timely submissions (external and internal stakeholders) ensuring First Time Right.

Additionally also manage actions emanating from various audits (FLOD/SLOD/TLOD/External) First Line of Defense, Second Line of Defense and Third Line of Defense, RBI/STAT/Concurrent Audit etc

The jobholder will handle key and critical actions for operational processes and ensure compliance with regulations policies

Principal Responsibilities

To develop and implement operational and service processes to maximize network productivity in line with the group directionEnsure implementation of group strategy to maintain regional synergyCoordinating training requirements PAN India and drive business led training approachA good thorough understanding of HSBC processes knowledge of products and services offered by iWPBDrive implementation actions emanating out of key projects across branchesManaging Internal Stakeholders- All iWPB teams Branch staffExternal – Vendors and RegulatorsAnticipating customer needs and working with sales team to respond appropriatelySupporting frontline to ensure minimum customer complaintsDevelopmental coaching intervention for the branch staffWorking with frontline staff and other business partners to coordinate initiatives for the frontlineManage, develop and coach all branch staff for operational requirementsParticipate in various projects as a member of Project Working Group (PWG) along with other stakeholdersDisplay high standards around HSBC values and behaviorSupport the recruitment of new members into the team, based on Bank standard processEnsure Operational Effectiveness ControlsAssist Distribution team in driving initiatives which require operational supportConduct trainings vide calls for implementation of coaching frameworkMaintain DIB. Conduct Timely Annual Review of the DIBs responsible and assigned

Minimum Requirements of the role will be University Graduate (BA/BSc or BCom)Proven ability in productivity enhancementProven adherence to controls and compliance with no significant breachesExpertise in bank’s systems and processesExperience in customer relationship managementSound problem solving skillsKnowledge of bank and operating platforms. Industry and sector knowledge.Knowledge of service techniques and modelsExcellent interpersonal communication skills. Planning and organising skillsAnalytical skills Problem-solving skills

Useful Link

Link to Careers Site: ClickHERE

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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Minimum Requirements of the role will be University Graduate (BA/BSc or BCom)Proven ability in productivity enhancementProven adherence to controls and compliance with no significant breachesExpertise in bank’s systems and processesExperience in customer relationship managementSound problem solving skillsKnowledge of bank and operating platforms. Industry and sector knowledge.Knowledge of service techniques and modelsExcellent interpersonal communication skills. Planning and organising skillsAnalytical skills Problem-solving skills

Useful Link

Link to Careers Site: ClickHERE

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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