Job Purpose and Impact

The Travel and Expense Associate will ensure employees follow company policies and local regulations regarding travel expense and expense reporting. In this role, you will be handling queries from employees in RemedyForce and service now queues,  processing employee Travel and Expense (T&E) reimbursements, follow up with employees in instances of noncompliance of the expense claim process to ensure an appropriate resolution is obtained.

Key AccountabilitiesAct as the main point of contact for employees regarding travel and expenses inquiriesWell versed in tools such as RemedyForce and Service now to manage employee queriesHas prior experience working on T&E tools such as Expense Express, Chrome river and mainly ConcurReview T&E reports as per the Global T&E policy and ensure that expenses comply with both internal and any external Regulatory/Tax requirements.Stay updated on global policies, regulations, and best practices related to expense reporting and ConcurProvide ongoing support and troubleshooting for Concur-related issuesParticipate in Go live and post go-live activities for Concur and resolve issues within defined SLAsManage all processes adhering to agreed SLA ‘s ,  T&E controls and report fraud casesIdentify areas for process improvement and propose strategies to optimize expense reporting processes.Other duties as assignedQualificationsMinimum QualificationsBachelor's degree in Accounting/Finance or a related field with T&E experience.2+ years of experience working in T&E ProcessesExperience working on implementation of Service Now tool is a must.

Preferred Qualifications

Good communication skills.In-depth knowledge of SAP Concur Expense end to end processesLogical thinking and problem-solving skills.Experience in creating dashboard, hands on experience working in Power BI will be added advantage