About The RoleWe are looking for a technically inclined candidate with strong problem-solving abilities to join our team as an Associate TechOps Administrator. This role is located in Phoenix, AZ and will report to the TechOps Manager.
As our Associate TechOps Administrator you will primarily be responsible for the provisioning of employee hardware (desktops, laptops, phones, tablets, accessories) and application access. This role focuses on technical service delivery for our growing company, The RealReal. Associate TechOps Administrators are key contributors to technical projects, audits and QA. You will have the opportunity to tap into your interpersonal skills as you interact with colleagues from various departments and executive levels. You will listen to their technical needs, understand their problems, and implement technical solutions - helping our employees thrive in their daily work and giving them a positive experience. As you grow comfortable in this role, you will be exposed to increasing levels of technical troubleshooting and system administration to prepare you for advancement into a TechOps Administrator position.

What You Get To Do Every Day

Respond to the daily queue of service requests in a timely and efficient manner

Properly record, track, and document ticket  information and escalate problems (when required) to the appropriate team(s)

Perform on/off boarding of employees

Receive, test, and provision endpoint hardware (laptops, desktops, phones, peripherals)

Manage, update, and maintain records in the asset management tool

Assist with basic hardware and application troubleshooting as delegated by senior TechOps staff

Assist team with regular audits and technical projects

Maintain Audio/Video and conferencing equipment

Keep IT equipment and spaces organized

What You Bring To The Role

Minimum Requirements:

Strong technical aptitude; professional IT experience or education are a plus

Experience using MacOS, Windows, iOS, and Android devices

Strong writing skills, ability to clearly document work and meaningfully communicate with end users, vendors, and business partners

Excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand

Demonstrated ability to work well in a fast-paced, iterative, deadline-driven environment

Collaborative with proven ability to work closely with teammates as well as non-technical employees to drive cross-functional business initiatives

Curious nature with a strong desire to understand how and why things work

Ability to organize, prioritize, and meet established deadlines

Ability to travel 10%

 

Preferred Requirements:

6-18 months of professional technical support experience 

Technical degree or certifications

Compensation, Benefits, + Perks

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave

9 Paid Company Holidays

18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

Find out more about our Benefits here.

The expected hourly rate for this role is $25.87-$30.50. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. 

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.