About the Role

As an Associate Technology Support Analyst, you will support all technologies in a distributed environment. You will identify, troubleshoot, and remediate issues, take ownership of all IT building-related incidents and follow standard ITSM policies and procedures. 

What You’ll Do

Monitor system activity to ensure the availability and performance of all Kohl’s IT business services and will provide systems maintenance, support and enhancements

Install and upgrade software and hardware

Monitor and troubleshoot system performance

Develop and run related automation scripts and reporting tools

Contribute to the design and implementation of systems and processes in collaboration with Site Reliability Engineering (SRE), Balanced Teams (BT) or Corp Project teams

Understand the integration of system components, learn new concepts and quickly train others

Develop knowledge of the system process and apply solutions and recommendations to hardware and software

Contribute to the development of new principles, concepts, policies, procedures and standards

Ensure the development of comprehensive support tools during the application development process

Create automation of system monitoring, recovery and optimization processes

Provide all levels of technical support on all systems and processes, support incident response and determine whether issues are user, procedural, environmental, local, global or systemic

Understand golden signals and observability and participate in IRs and blameless retros

Work to eliminate toil by automating repetitive issues and self-serviceability and reduce risks by simplifying the ecosystem

Additional tasks may be assigned

What Skills You Have

Required

3+ years of experience in the performance of technical tasks

Associate’s degree in MIS, Computer Science or a related field

Increased opportunities for responsibility, like SME experience

Preferred

Bachelor's degree in MIS, Computer Science or related field

Retail experience