About the Role As an Associate Technology Support Analyst, you will support all technologies in a distributed environment. You will identify, troubleshoot, and remediate issues, take ownership of all IT building-related incidents and follow standard ITSM policies and procedures. What You’ll Do + Monitor system activity to ensure the availability and performance of all Kohl’s IT business services and will provide systems maintenance, support and enhancements + Install and upgrade software and hardware + Monitor and troubleshoot system performance + Develop and run related automation scripts and reporting tools + Contribute to the design and implementation of systems and processes in collaboration with Site Reliability Engineering (SRE), Balanced Teams (BT) or Corp Project teams + Understand the integration of system components, learn new concepts and quickly train others + Develop knowledge of the system process and apply solutions and recommendations to hardware and software + Contribute to the development of new principles, concepts, policies, procedures and standards + Ensure the development of comprehensive support tools during the application development process + Create automation of system monitoring, recovery and optimization processes + Provide all levels of technical support on all systems and processes, support incident response and determine whether issues are user, procedural, environmental, local, global or systemic + Understand golden signals and observability and participate in IRs and blameless retros + Work to eliminate toil by automating repetitive issues and self-serviceability and reduce risks by simplifying the ecosystem + Additional tasks may be assigned What Skills You Have Required + 3+ years of experience in the performance of technical tasks + Associate’s degree in MIS, Computer Science or a related field + Increased opportunities for responsibility, like SME experience Preferred + Bachelor's degree in MIS, Computer Science or related field + Retail experience