**Qualifications** + Demonstrated experience in a technical support, DevOps, or platform operations role. + Proficiency with support ticketing systems (ServiceNow a plus) and observability tools (Splunk a plus). + Strong problem-solving skills with a methodical approach to identifying and resolving issues. + Exposure to monitoring and observability tools (e.g., Prometheus, Grafana, Splunk), with the ability to interpret system and application metrics. + Experience with at least one scripting or programming language (e.g., Python, Bash, PowerShell) to automate repetitive tasks. + Familiarity with containerized environments and/or Kubernetes-based platforms (e.g., OpenShift). + Understanding of common database technologies (PostgreSQL, MongoDB a plus) and messaging systems (RabbitMQ a plus). + Ability to analyze data and produce meaningful reports on trends, metrics, and service health. + Ability to create and maintain clear technical documentation and knowledge base content. + Customer-focused mindset with a positive service attitude and professional communication skills. + Self-starter with a strong work ethic, eager to learn and grow in a fast-paced environment **The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:** + Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program + Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement + Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement + Additional Perks: Employee Assistance Program, Employee Discount Program and more! WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources. WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.