Job Title:

Associate/Specialist/Sr. Specialist, Sales Support (English Speaker)

Job Description

The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.

Job Description Summary

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for an/a Associate/Specialist/Sr. Specialist, Sales Support (English Speaker) to join our team. Today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.
At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will demonstrate the value and benefits of our services by supporting our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. 

 

At Concentrix, you can truly Own Your Future!

 

Job Description

You Will

Prepares quotes for contract renewal and RFP/RFI responsesMaintains quote documentation with accurate pricing and configurationsEnsures the integrity of client information maintained in the database systemsUpdating and managing Excel spreadsheetsDealing with external and internal queries in a professional, client orientated mannerPerforms bookings (Purchase Order processing) and booking reconciliationPerforms QA self-check and peers-checkGrowing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvementSeeks counsel and guidance from more senior Sales Support staff and management, as needed.Prioritizes tasks to meet deadlines, paying attention to detailsAble to handle medium to high priority escalation items, while escalating most complex items to management for review and considerationEffectively maintain and improve Knowledge Base ToolEffectively identify and call out operational risks to management for review and considerationUnderstands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to roleOther duties, as assigned

You Are/Have

Malaysian citizenAssociate: Graduates with a Diploma/Degree, up to 1 year of relevant working experience preferredSpecialist: Graduates with a Diploma/Degree, 2-3 years of relevant working experience preferredSr. Specialist: Graduates with a Diploma/Degree, up to 3-4 years of relevant working experience preferredProficient in English for effective communicationAdvance knowledge in Microsoft Office suite (Word, Excel)Strong attention to detailPossess effective verbal and written communication skillsHandle confidential information with complete integrityPrior experience working independently with team-player mindsetProven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlinesAbility to identify, analyze, problem-solve, and recommend corrective and preventive action for high complexity and ambiguous scenario/ issues. Escalate most challenging scenarios to management for directionAbility to clearly articulate issues and challenges, and propose ideas or solutionsProven ability to focus on customer needs and communicate with higher level staff, as neededProven success in working under pressure and tight deadlines (with or without guidance from senior team members)Prior experience in following scripts and/or processes according to contractual agreementsProven success in multi-tasking, prioritizing, and managing time effectivelyAbility to follow established procedures and practicesProven success and aptitude to learn new technology and data

Privacy and Information security

Adhere security requirements in the process.Protect the privacy of personal information.

Our Benefits and Perks

Group Term Life InsuranceGroup Health Insurance with coverage for dependentsFlexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)Employee Assistance ProgramRewards and Recognition ProgramLearning and Development ProgramFun & Diversity Employee Engagement

Accommodation and Diversity

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

 

Other information

Working Arrangement: 4 days WFH, 1 day WFO Working Hours: Monday to Friday, 4:00 PM - 1:00 AM Office Location: Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur

 

If this sounds like an interesting opportunity, hit apply!

 

*Only shortlisted candidates will be contacted.

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

Time Type:

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