Why SoftwareOne? What we offer A truly global working environment with a strong focus on diversity and inclusion that allows you to work with people of different cultures from all around the world. An excellent work-life balance, including flexible working times and remote working options wherever possible. An outstanding SoftwareOne working culture where we celebrate our success by “Work Hard & Party Harder” which includes company parties, social events and team gatherings. Focus on people development with an extensive internal Learning Platform, including webinars, trainings, live learning, audiobooks, certification preparation, and more. Corporate benefits such as shopping discounts, company pension plan, employee share purchase program, etc. as per local country policies and guidelines. The role Join Our Team as an Analyst - IT & Solutions - Service Desk At SoftwareOne, we offer an exceptionally outstanding opportunity to work in a dynamic and forward-thinking environment. As an Analyst in our IT & Solutions Service Desk, you will play a crucial role in ensuring the flawless operation and support of our IT services. Your work will help us maintain our world-class standards and drive innovation within our teams. Key Responsibilities As an Analyst - IT & Solutions - Service Desk, your responsibilities will include: Register and resolve all IT related 1st level/2nd level incidents and requests. NOC Monitoring. Windows Imaging/Reimaging Task (Intune/MEM). User Access Management tasks in Active Directory (User Creation/Deletion/Modification). Similarly, for Exchange, MS Teams, OneDrive, O365, and other Business Accounts, etc. Collection and documentation of best-practice/processes and other technical processes. Escalation of unresolved or out of team scope tickets to the next level support. Ensuring end user happiness by providing best in-class customer services. What we need to see from you Skillset &Qualification: Should have minimum 3 years of proven experience in 1st & 2nd level support. We are looking for ambitious and driven individuals who have a proven track record in IT support. Ideal candidates will possess: A Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience. Strong problem-solving skills and the ability to think on your feet. Excellent communication skills, both verbal and written. Demonstrated ability to work effectively in a collaborative team environment. Experience with service desk software and remote support tools. A solid grasp of IT infrastructure, including networks, servers, and databases. Job Function IT & Solutions