Overview

The Associate Specialist, Owned eCommerce supports the daily operations and strategic execution of Crocs.com in Korea. This role focuses on site management, order processing, and digital merchandising to drive conversion and reflect the brand’s identity online.

What You'll Do

1. Onsite Operations (SFCC, Contentstack):

Manage site content, assets, and promotions

Collaborate with global teams to align assets with local GTM plans

Enhance UI/UX; monitor site and app stability

Respond to customer inquiries and handle reviews

Conduct QA/UAT on promotions and new features

2. Order Management (SAP):

Daily return/refund handling and order tracking

Analyze shipment and sell-through data

Report on order and sales performance

3. Strategic Projects & Collaboration:

Benchmark against global sites and competitors

Contribute to global initiatives (system upgrades, new tools)

Partner with D&L, CS, MD, MKT, and Finance teams

KPIs

Onsite revenue & conversion

App engagement

Operational accuracy

What You'll Bring to the Table

Education: Bachelor’s degree

Experience: 2+ years in eCommerce operations

Skills:

Strong Excel & data analysis

Familiar with SAP, SFCC, Contentstack

Web analytics (GA, Adobe Analytics, etc.)

Fluent in Korean & English

Basic design tool knowledge (Figma, Photoshop/XD a plus)

Traits:

Effective communicator

Problem-solver and team player

Deadline-driven

 The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

 

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.

 

Job Category: Corporate