Making a meaningful difference to patients around the world. Our talented people are central to the future of Edwards Lifesciences, which is why our Human Resources teams help design, guide, and deliver inspiring experiences for our people. With a fundamental understanding of how to build a supportive community and organizational capability, you’ll deliver solutions to attract and retain talent. Your work will enable our teams to thrive as they help patients live healthier and more productive lives. 

This position will enable a best-in-class employee experience through subject matter expertise, consultation, and service delivery for the assigned function. This includes the implementation, delivery, and management of innovative HR solutions. This role is an escalation point for the HRS Representative (Tier 1) to provide specialist expertise to triage and resolve HR cases. This role works directly with people leaders, employees, and the HRBP function to meet human resources needs and provides inputs to program design. 

How you will make an impact:  
• Provide input to program development related to assigned function to improve the employee experience, balanced with function-specific needs and drivers. Provide information and insights to Functional Team Leader/Manager to continuously maintain HR Knowledge Base and Case Management content, Work Instructions and other process documentation. 
• Provide input for the development and delivery of communication materials related to programs, plans, policies, processes. 
• Assist in the implementation and delivery of end-to-end solutions to deliver a best-in-class employee experience for the assigned function. Follow the agreed processes to perform day-to-day activities/tasks and resolve inquiries in a timely manner. 
• Provide coaching and support to team members to enable sustainable learning and increase team competencies. 
• Identify and implement continuous improvement processes (e.g., to reduce inquiry volume, reduce task execution turnaround time). Support in system and process testing and validating changes with the relevant stakeholders as required.  
• Participate in engaging with third-party providers to establish, develop, and review the suite of services, and ensure that third-party vendors adhere to established service level agreements. 
• Work on escalated inquiries and act as reviewer/approver of transactions, as applicable. 
• Maintain good partnership within team and with internal/external business stakeholders across different teams/regions in achieving strategies and functional goals. 
• Perform audits and validations of transactions. Examine and verify data for accuracy and consistency. 
• Proactively stay up to date on trends and developments within HR systems and technology, proactively providing ideas and information to leaders regarding best practices and trends. Work to enhance own capability. 
• Other incidental duties 
 
What you’ll need (Required):
• Bachelor's Degree in related field, more than 2 years’ experience of work experience in Human Resources with relevant experience in managing HR processes for the assigned function Required 
• Able to converse, read and write Chinese/Mandarin  
• Experience in HR shared services industry and shared services set up will be an advantage 
 
What else we look for (Preferred):  
• Relevant experience in assigned HRS pillar. 
• Experience with interacting and supporting all levels of management is strongly preferred 
• Experience managing HR system data and processes preferred 
• Experience and understanding of HR enabling technologies (e.g., case management, employee and manager self-service) and how they work within a customer service business environment (ServiceNow preferred) 
• Experience with an ERP system (Workday preferred) 
• Experience with Microsoft tools and applications required 
• Results-oriented mindset (high sense of urgency, determination, tenacity, etc.). 
• Professional, high energy, engaging personality that comes across over the telephone 
• Highly articulate, well-developed, effective written and verbal communication skills. 
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control