Job Title: Associate Specialist, Governance, Risk and Compliance (TCF) - Bilingual Job Description This role will be focused on security, risk and compliance for assigned span. Participate in establishing a program to deter, detect and mitigate risks, including establishing capability to monitor and audit information, evaluate personnel security information, establish employee awareness, driving assurance test and supporting internal and external audits. Responsible for driving governance around the assurance tests like the security health check of the servers, network devices, vulnerability assessment of the infrastructure, ID Validation etc. to ensure the Corporate Security Standard is established and measured as per the requirement. Require results to be achieved through direct interaction as well as influencing other internal groups or individuals. Support incidence response and investigations, as required. The main activities within the Daily Operations are the following: + Drive the implementation of customer’s security requirement, global security directives and guidelines, complement with local security instructions as needed. + Facilitate customer audits, assessments and inspections, including pre-audit and post audit deliverables, pre-audit preparations and execution of remediation plans + Conduct internal audits across functions to strengthen the security practice + Update the Global Security and Account/Delivery leaders with regional updated and progress on security initiatives + Manage security incidents and investigations in accordance with the Information Security Incident Handling Process and Investigation Framework + Facilitate Weekly/Monthly/Quarterly/Annual risk assessments based on business requirements, agreements and activities. + Provide Business Continuity Management (BCM) subject matter expertise and support local implementation and maintenance activities + Provide technical support to the enterprise for the information security program + Drive security awareness activities amongst all personnel at the contact center + Perform specialized security training for target groups + Assess threats, risks, and vulnerabilities from emerging security issues + Participate in contact center security standards and guidelines for system configuration + Ensure compliance on client requires control testing related to system security audits, penetration-tests, and vulnerability assessments + Ability to work independently and coordinate cross function at a senior level. + Build & maintain documentation for all procedures, as required to continually improve levels of service & efficiency and meet quality standards. **Qualifications:** + **Bachelor’s referred or equivalent experience** + **IT Security & Cybersecurity** **​knowledge and experience is highly desired** + **Expertise in risk identification and risk reduction in the BPO industry strongly preferred** + 2+ years of experience working in internal, fraud or risk investigations + Interview and Interrogation training such as Reid technique or similar + Must demonstrate strong writing, speaking and presentation skills + Strong people management skills + Proficient with Microsoft Office: Outlook, Word, Excel and PowerPoint + Expert in investigative triage, case management and report writing + Track record investigating criminal, sensitive or confidential matters + Proven background in communicating and influencing senior leaders. \#LATAMCNX Location: CRI San Jose - Jacks Language Requirements: Time Type: Full time2025-05-01 **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**