Job Description: Associate Specialist, Client Solutions

ABOUT FACTSET

FactSet combines hundreds of databases into a single, powerful information system. It is a one-stop source for financial information and analytics for business analysts, portfolio managers, investment bankers / management firms and other financial professionals to analyze companies, portfolios, markets & economies. FactSet was formed in 1978 and operates out of 64 locations worldwide. FactSet with over $1.1 billion in annual revenues, is headquartered in Norwalk, Connecticut and employs nearly 10,000 people worldwide. Our operations extend within North America as well as Europe and the Pacific Rim. Since 1996, the Company has been publicly traded on the New York Stock Exchange under the symbol FDS.

The Partners Helpdesk provide research solutions for financial institutions including investment banks, hedge funds, mutual funds, pension plans, endowments, foundations, and brokerage firms, with an active presence across the US, Europe, and Asia Pacific. We are looking for highly motivated individuals to join the Help Desk team based in Hyderabad and Manila to provide support services for our clients across the globe 24 hours a day. The team is composed of energetic individuals who thrive in a highly collaborative environment and enjoy the challenge of independence and responsibility. You will get the opportunity to gain knowledge on various workflows across multiple products that are used by a range of financial organizations.

Responsibilities

Deal with day to day client requests and queries to ensure the best solution is foundUnderstand client workflows to deal with live client issuesShare ideas and promote suggestions for improvement of workflowsDesign and update custom reports using bespoke and industry standard toolsMeet targets and goals set by exhibiting motivation and high performanceUse internal systems and follow procedures for maintaining the highest level of quality support for all RMS clientsAttend internal meetings and training sessions as requested

Job Requirements

A relevant bachelor’s degree or equivalent – Computer Science, IT or Finance majors are preferred, but all majors will be consideredExceptional analytical and problem-solving skillsBackground knowledge in programming or data management not required, but demonstrated critical thinking ability and a willingness to learn new technologies is criticalStrong written and spoken communication skills in EnglishHardworking and proactivePositive team player attitudeKnowledge of or strong interest in working with programming languagesBackground with Microsoft SQL Server and Transact SQL a plusPrevious client facing or customer support experience a plus

Diversity

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

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