**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The Associate Software Development Engineer is an entry level subject matter expert, tasked with assisting with designing, developing, and testing software systems, modules, or applications for software enhancements and new products including cloud-based or internet-related tools. This role is accountable for assisting with for detailed design for certain modules/sub-systems, doing prototype for multi-vendor infrastructure, and showcasing it internally or externally to clients. This role designs and develops functionality in a micro-services environment working with APIs, telemetry data, and running ML/AI algorithms on it, working with both structured and unstructured data. **What you'll be doing** **Key Responsibilities:** + **3+ years of hands-on experience with ServiceNow, including at least 2 years working with the CSM module.** + Implement and customize ServiceNow CSM applications to meet business requirements. + Develop and customize ServiceNow Agents using Agent Builder and Virtual Agent technologies. + Expertise in ServiceNow scripting (JavaScript, Glide API, etc.) and UI customizations. + Experience with REST/SOAP API integrations with external systems. + Configure and enhance case management, workflows, knowledge management, and customer service portals in ServiceNow CSM. + Integrate ServiceNow CSM with other ITSM, CRM, and third-party applications. + Ensure optimal performance, scalability, and security of ServiceNow CSM solutions. + Design and develop ServiceNow virtual agents using custom scripts and configurations. + Analyze business needs to develop agent workflows that improve efficiency and user interaction. + Continuously enhance agent capabilities based on evolving business requirements. + Work closely with cross-functional teams to gather requirements and develop appropriate solutions. + Provide technical support and guidance to ensure smooth deployment and usage of ServiceNow applications. + Troubleshoot and resolve ServiceNow platform-related issues. Exp: 3 - 4 Years **Workplace type** **:** Hybrid Working **About NTT DATA** NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.