Job Purposes:

Responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost-effective manner. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies.

Responsibilities

Operational:

Process and manage customer orders efficiently and accurately in accordance with established procedures and protocols; and timeliness with high accuracy to meet customer expectations and cost-effectiveness.AMaintain accurate and up-to-date records of customer orders and communicate any changes or issues to relevant stakeholders.Proactively address service issues with the respective stakeholders; escalate more complex cases to more senior colleagues and Supervisor/Manager.Escalate non-conformance issues for interventions and corrections.Respond to queries from various stakeholders.Cooperate with service providers (2PL/3PL etc.) to resolve warehouse, customs or trucking issues to ensure timely delivery of orders.Ensure all processes are documented and updated SOPs are reviewed after Logistics Analysts' updates.Any other responsivities as assigned by Supervisors/Managers.Provide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner.Communicate effectively with customers to ensure that their orders are fulfilled to their satisfaction and their expectations are met.Continuously identify service gaps, give recommendations and implement solutions to enhance greater customers’ satisfaction.Develop and maintain strong relationships with customers to promote repeating business and customer loyalty.Work collaboratively with cross-functional teams to achieve common goals and objectives.Communicate effectively with internal and external stakeholders to ensure that customer orders are fulfilled efficiently and accurately.Maintain and build strong relationships with vendors and suppliers

 

Qualifications:

Minimum 1 year of relevant work experience in logistics, order processing, or customer service.Strong command of the English language (written and verbal).Proficiency in PC applications and MS Office tools (e.g., Word, Excel, Outlook).Ability to work collaboratively in a team environment and manage multiple priorities.Strong problem-solving skills and attention to detail.Familiarity with logistics processes, including 2PL/3PL operations, is a plus.