Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Job Purpose

Working within a fast-paced environment the job holder will work with the Quality Manager providing support to the Quality department on day-to-day tasks. Working with the Quality Manager, the job holder will actively investigate and resolve customer quality queries, facilitate the success of continuous improvement teams, as well as identify any trends in quality issues before they become a problem.

 

Role Responsibilities

Creating and updating various reports as requested by Quality ManagerManaging the Internal and External OFI Support Quality Manage in leading and hosting BSI and Customer auditsWorking with the Management Team and Operations Teams to setup continuous improvement actionsProgress chasing – CAPA’s, OFI’sManagement of the internal audit systemProvide support and manage as appropriate calibration systemManage the Supplier complaint system in Q-Pulse, provide metrics as requiredInvestigation of customer daily queriesMake informed decisions on quality in absence of Quality ManagerActively attend Site Quality Meetings – produce minutesFacilitate Continuous Improvement Teams – Including RCA toolsSupport QM in managing the internal CAPA systemManage and log annual leave and hours worked for QC team as requested by QMDevelop Leadership style through the support and mentoring of Quality Manager

 

 

Quality System 

All functions to be carried out in accordance with ISO 9001:2015 quality management standard requirements with reference to the sites Quality Policy, Policy Manual & relevant Works Instructions.Work with Quality Manager to ensure that all aspects of PS9000 are integrated into the Quality system.

 

 

Knowledge, Skills, Experience  

Minimum 2 years’ experience in a Quality role at a senior supervisor or entry management levelWorking and some knowledge of the relevant accredited standards (not essential)Experience in a manufacturing/production environment ideally with experience and knowledge of Industry standards and guidelinesDemonstrable experience of change management Supervisory experience Knowledge of Good Manufacturing Practices (GMP)Root cause analysis and problem-solving techniques Customer relations skillsSkilled in information handling, analysis, and presentationCompetent in using Microsoft Office packages 

Other Requirements 

Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions. Be able to be self-motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co-operation of others.