Job Purpose Working within a fast-paced environment the job holder will work with the Quality Manager providing support to the Quality department on day-to-day tasks. Working with the Quality Manager, the job holder will actively investigate and resolve customer quality queries, facilitate the success of continuous improvement teams, as well as identify any trends in quality issues before they become a problem. Role Responsibilities * Creating and updating various reports as requested by Quality Manager * Managing the Internal and External OFI * Support Quality Manage in leading and hosting BSI and Customer audits * Working with the Management Team and Operations Teams to setup continuous improvement actions * Progress chasing - CAPA\u2019s, OFI\u2019s * Management of the internal audit system * Provide support and manage as appropriate calibration system * Manage the Supplier complaint system in Q-Pulse, provide metrics as required * Investigation of customer daily queries * Make informed decisions on quality in absence of Quality Manager * Actively attend Site Quality Meetings - produce minutes * Facilitate Continuous Improvement Teams - Including RCA tools * Support QM in managing the internal CAPA system * Manage and log annual leave and hours worked for QC team as requested by QM * Develop Leadership style through the support and mentoring of Quality Manager Quality System * All functions to be carried out in accordance with ISO 9001:2015 quality management standard requirements with reference to the sites Quality Policy, Policy Manual & relevant Works Instructions. * Work with Quality Manager to ensure that all aspects of PS9000 are integrated into the Quality system. Knowledge, Skills, Experience * Minimum 2 years\u2019 experience in a Quality role at a senior supervisor or entry management level * Working and some knowledge of the relevant accredited standards (not essential) * Experience in a manufacturing/production environment ideally with experience and knowledge of Industry standards and guidelines * Demonstrable experience of change management * Supervisory experience * Knowledge of Good Manufacturing Practices (GMP) * Root cause analysis and problem-solving techniques * Customer relations skills * Skilled in information handling, analysis, and presentation * Competent in using Microsoft Office packages Other Requirements Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions. Be able to be self-motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co-operation of others. Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.