The Opportunity:

Intermediate level position; provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess nature of problem. Record incident in a tracking system to maintain log of product issues for escalation and product development teams. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management.

Summary: 
This position involves processing of customer orders and quotations in to VWR 
SAP system within agreed service levels.  

Key Responsibilities and Tasks:

• Read, analyze and understand the client requirements (Article, Price, Quantity, 
etc) mentioned on the customer order (German language)
• Review of the customer instructions to make sure all the customer requirements 
(Shipping mode & dates, Inco terms, etc.) are met.  
• Generate Sales Order & Quotations in SAP system by capturing and entering 
the customer requirements.  
• Generate the Quotation in the SAP system by capturing and entering the 
customer requirements.  
• The individual will be responsible for coordinating and sourcing information from 
other departments (VWR Internal), to resolve any discrepancy occurring in 
Sales order or quotations generated  
• Interact with Sales Team to clarify order processing discrepancies (pricing, etc.). 
• Capable to resolve internal/external customer requests/queries via email, fax & 
chat. 
• Deliver the results as per process requirements 
• Ability to delight customer above and beyond the call of duty 
• Must be able to manage multiple priorities 
• Up skill process knowledge from time to time 
• Customer centric approach, with ability to provide accurate information in user-
friendly manner to the customer 
• Dedicated team player that will work with others to ensure the team achieves it goals and objectives

Give your career a new swing and discover the professional possibilities within VWR International.

Skills, knowledge & experience: 
 
• Typing skills with minimum of 25 wpm with an accuracy of 90% and above 
preferred  
• Strong analytical & problem-solving skills 
• Proficiency in Microsoft Office and Excel 
• Good organization skills 
• Ability to learn VWR terminology 
• Willingness to work in shifts as per business requirements 
• Ability to coordinate actions across various functions and drive results 
• Good decision-making skills 
• Strong Customer Service and Sales focus 
• Good Organization and time management skills 
• Intermediate PC skills required; must be able to work in multiple systems 
concurrently 
• A good team player 
• Strong Mathematical skills 
• Excellent communication skills in English and German language (both written and verbal) is a requirement
• 1-3 years’ experience in a customer relationship type role 
• Degree/Diploma in Life Science is a plus 
• Practical Laboratory experience is a plus

Competencies: 

• Analytical and Critical Thinking 
• Collaboration & Teamwork 
• Continual Improvement and Innovation 
• Customer Focus 
• Developing People 
• Driving Results 
• Adhere to VWR’s policies, procedures, rules and guidelines 
• Uphold VWR Culture and Values at all times 
• Good work ethics 
• Positive attitude 

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.