_Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place._ **Why choose Manulife?** + Competitive Salary packages and performance bonuses + Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners) + Retirement savings benefit + Rewarding culture that values wellness and well-being + Performance Bonus + Global network of industry experts + Extensive training resources **Job Description:** _The_ _Associate Platform Technical Analyst_ _will be part of the Global Actuarial IT Support (GAITS) and will be responsible for providing service and support to the Actuarial Business, Systems and Platforms. We are looking for someone with strong analytical skills and solid operational & vendor management experience to support the IT needs and requirements, non-production and production fixes of the application. The candidate must have strong interpersonal skills, working with stakeholders and support teams across the globe._ **Key Responsibilities:** + Assist in performing system checks and platform component upgrades. + Provide 1st level support for infrastructure-related issues; perform root cause analysis and implement solutions to prevent recurrence + Leverage on the catalogue of scripts and solutions to solve known issues regarding configuring, provisioning, and maintaining software/platform + Assist in ensuring that infrastructure solutions comply with security standards and regulatory requirements + Help monitor system performance and make recommendations for improvements to ensure high availability and scalability + Collaborate with other teams to provide application monitoring strategy + Assist in the build of new application monitors, dashboards, and creative solutions + Help maintain comprehensive and up-to-date documentation of infrastructure configurations, processes, and procedures **Qualifications:** + Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related course + 1 to 2 years’ experience in supporting applications in production environments running on Windows + Basic experience or knowledge on the following: Microsoft Azure, Windows Servers, basic network troubleshooting + Basic knowledge on any Service Management Tools (Service Now, SM9, etc) + Basic knowledge and application of change & release management, ITIL4 & project management + Relevant experience working in DevOps organizations or idea about DevOps + Scripting skills in languages such as Python, Bash, or PowerShell + Basic knowledge of networking, security best practices, and infrastructure monitoring + Understanding of software development lifecycle + Understanding of how technology supports Manulife business strategy + Collaborative attitude, willingness to work with team members + Constantly learns from both success and failure + Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes + Good organizational, multi-tasking and time management skills + Strong drive to ensure you meet defined service targets and Service Level Agreements + Ability to maintain the highest level of ethical conduct in safeguarding sensitive, confidential, financial, HR company information + Ability to work independently and as part of a team + _Amenable to work in UP Ayala Technohub (Quezon City)_ + _Amenable to work on a hybrid set-up (3x a week onsite)_ + _Amenable to work in any shift schedule assigned (rotating shift; but flexible depending on business need)_ + _Amenable to work on weekends / holidays depending on business need_ _Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM_ **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido