Req Id: 424927

 

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences. 
 

 

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play. 

Join us. You belong at Bell. 

 

Be at the centre of Bell’s transformation and growth on the Corporate Services team. Enabling our industry-leading businesses requires many teams working collaboratively, such as Corporate Security & Responsibility, Corporate Communications, Human Resources, Procurement, Strategic Business Transformation and Real Estate. You’ll be part of guiding strategic vision and hands-on delivery of the business to drive our business forward and support groups and team members across the entire organization. 

 

At Bell, your insights and experience will make an impact in bringing the best digital connections and next generation services to Canadians. Join us as we transform from a traditional telecommunications company to tech services and digital media leader.  

 

Name and description of the hiring department\r

HR Services team is responsible for providing quality support to employees of Bell Canada and its subsidiaries. These services include payroll administration, human resources transactions, management of unionized employee transfers, including eligibility for the Employee Discount Plan.

Job Duties / Accountabilities\r

The Payroll Associate - Support Center is responsible for providing excellent customer service while ensuring that all payroll-related queries and questions are answered, and that our customers are redirected when necessary. The Payroll Associate - Support Center is also responsible for ensuring that the recommendations and advice offered to customers, as well as the processing of requests, contribute positively to the efficiency of payroll production and transactions.

 

Duties and responsibilities of the Payroll Assistant - Support Center include, but are not limited to:

 

Answer general payroll questions and requestsRedirect requests to the appropriate departments or services as neededPerforming what can sometimes be complex analysesUnderstand payroll processing and validation timesBe able to explain tax slips while respecting laws, government requirements and collective agreementsAnswer questions about employee compensation with integrity and accuracyComplete declarations sent to various government agenciesTake the necessary measures to avoid generating additional lossesAccurately complete the various documents and carry out the necessary follow-upsCompliance with legal and regulatory requirementsUnderstand and coordinate compensation in detailExplain the precise and efficient processing of the various payroll components for employees of Bell and its subsidiaries\rAnalyze various reports and make the necessary correctionsUnderstand and be able to perform compensation calculations from gross to net pay, vacation calculations, etcMaintain the satisfaction and confidence of Bell and its subsidiaries' employeesAnalyze and process requests from various internal and external sources and be able to justify discrepancies while respecting service agreementsProduce specific reports, tax slips and all related documents for active employees, employees on sick leave and retirees using various applicationsInterpret and ensure compliance with various collective agreements and government legislationResolve first-line complaints, as well as unusual and complex situationsNegotiate reimbursement agreements with employeesEssential Qualifications / Competencies\rKnowledge of payroll compliance legislationGeneral knowledge of payroll (understand and know how to explain pay stub, tax slips, etc.)Have completed or be in the process of obtaining ACP (Canadian Payroll Association) training or equivalency or a minimum of 3 years experience job in a complex payroll environmentExperience in a Call Center environmentEffective organizational, planning and work prioritization skillsProven discretion and respect for confidential informationProven ability to work autonomously and as a team member according to the needsExcellent interpersonal skillsAbility to work under pressure and meet tight deadlinesAttention to detail with a view to ensuring the accuracy of information provided to customersAbility to identify obstacles, take appropriate action, demonstrate initiative, exercise good judgment and propose solutions and improvements to processesAbility to work and develop in a constantly changing environmentIntermediate MS Excel (V-Look-up, PivotTable). Validation test of knowledge will be givenKnowledge of English without any significant limitation. In the course of their duties, this person will be required to interact with French & English speaking stakeholders across CanadaPreferred Qualifications / Competencies\rHave a minimum of one year experience in a high-volume contact center environmentExperience Time Management (time administrator in SAP)Intermediate MS WordKnowledge of SAP P90/ SAP/ADP-Workforce Now/Dayforce Working Conditions\rWork 7.5 hours from 7H30 am to 5h00 pmOvertime occasional

 

Adequate knowledge of French is required for positions in Quebec.

 

Additional Information:

Position Type: Union

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal 

Work Arrangement: Remote

Application Deadline: 07/31/2025

 

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

 

Please apply directly online to be considered for this role. Applications through email will not be accepted.

 

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

 

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

 

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

 

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

 

Created: Canada , QC , Montreal

 

Bell, one of Canada's Top 100 Employers.