Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Smith+Nephew is hiring Associate OTC with English and Spanish

As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes as well as for following the designed control metrics from a GBS center as described in the S&N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements. 

What you will be doing?

Contact customers to collect outstanding debt and negotiate payment plans.

Coordinate customer queries with relevant departments for dispute resolution and follow assigned collections strategy.

Manage customer administration needs to facilitate invoice payment and implement process improvements.

Monitor assigned portfolio of customer accounts for debt reduction and receivables improvement, working with OTC tools such as SAP and Getpaid.

Cultivate strong collaborative relationships with internal customers, including Sales and Customer Service, to enhance communication and query resolution.

Report current status and identify potential risks to Credit Controller, while ensuring compliance with collections policies and procedures.

What will you need to be successful?

Minimum 1 year of collections or cash application experience in an international environment, with credit knowledge considered advantageous.

Comprehensive understanding of end-to-end OTC operational and financial controls, business processes, and reporting.

Demonstrated ability to drive process improvements with a proven track record.

Fluency in both written and spoken French and English.

Exceptional verbal and written communication skills to effectively interact with internal and external stakeholders.

En cumplimiento del Real Decreto Ley 6/2019 de 1 Marzo, de medidas urgentes para garantía de la igualdad de trato y de oportunidades entre hombres y mujeres en el empleo y la ocupación, la pregunta sobre sobre el género se incluye para reportar datos a tal fin.You. Unlimited. Creemos que las inversiones más importantes son en nuestros empleados y los pacientes a los que atendemos. Por eso creemos en nuestros valores como Compañía y tenemos a tu disposición un paquete de beneficios sociales:Inclusión, Diversidad y Equidad : Comprometidos a acoger, celebrar y prosperar gracias a la diversidad, Más información sobre nuestros Grupos de Inclusión de Empleados en nuestro sitio web (https://www.smith-nephew.com/)Tu Futuro: Bonus anuales, plan de pensiones, y beneficios como el Share Save para compra segura de acciones, ayudas escolares, ticket restaurante, ayuda escolar.Flexibilidad: Balance de Vida y trabajo y modelo híbrido de trabajo para la mayoría de posiciones corporativasTu salud: Seguro de Salud, Vida y Accidentes e Invalidez.Multitud de cursos para realizarApplications:If you share our passion for pioneering innovation and can demonstrate how you meet the criteria outlined, we would love to hear from you.We continue to actively build an environment where every individual can fulfil their potential and be proud ambassadors for Smith & Nephew, our customers and their patients. We value the diversity of our people and welcome applications from everyone.

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