About the Team

DoorDash Labs is an independent team within DoorDash. We're hiring an experienced leader to build our fleet management and service planning functions for robotics solutions solving business problems. If you have experience applying robotics solutions to a service loved by millions of people, then we want to talk to you!

About the Role

You will lead the Service Operations team for the East Bay market at DoorDash Labs. You will lead a team of experienced and new technicians to maximize uptime, roll out hardware upgrades, and collaboratively support our overall fleet utilization goals. You will report to the Sr. Manager, Technical Operations in our DoorDash Labs organization. This is an in-office role in the East Bay, with the primary location of Dublin, CA, though it may require sporadic travel to Oakland or SF locations for coordination with Service Engineering.

You’re excited about this opportunity because you will… Foster a safety-first approach to all things Service Lead a team of new and experienced service technicians to maximize uptime of our robot assets A collaborative mindset with strong communication and interpersonal skills, and a passion for developing technical talent Track KPIs and explain variances Work with Maintenance Planning to balance hardware upgrades, planned, and reactive maintenance Ensure adherence to Service SOPs, including Work Order and Parts flow and management at local level Track technician productivity to ensure we are good stewards maximizing our limited resources Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms Maintain accountability and uptime of all tools and equipment to support Service Operations

You may need to flex to nights or weekends to oversee and spot check the team and support the operation.

We’re excited about you because you have… 6+ years of work experience Experience leading service technicians and teams Prior experience in robotics, electric or autonomous vehicles or aircraft  Experience with work order management and Key Performance Indicators including standard/flat rate times, mean time between failure (MBTF) and mean time to repair (MTTR) Experience with JIRA, MaintainX and other service tools and systems Believe in 1% improvement every day

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey