_We’re looking for a_ **_Change Management Analyst_** _to join our Segment Change Management team at MBPS. In this post, critical role in overseeing and coordinating changes within a controlled IT environment. You will be responsible for assessing risk, evaluating change impact, ensure that resources are aligned, and facilitating the authorization of Change Records._ **Position Responsibilities:** + Reviewing and assessing all change requests for risk and impact. + Ensure all existing and new processes, including process changes, adhere to Change Management documentation standards for completeness, consistency, and compliance with policy guidelines. + Manage multiple, concurrent change cycles to support the delivery of business initiatives ranging from minor updates to critical, cross-organizational projects. + Facilitate weekly Segment Change Advisory Board (CAB) meetings to review upcoming changes, assess risks, and coordinate planning and communication. + Collaborate with business units, functional IT groups, and vendors to mitigate risks and resolve conflicts, ensuring system availability and integrity. + Track and report on all changes introduced to the system environment, whether internal or vendor-driven. + Lead regular knowledge-sharing sessions, including brown bag meetings, onboarding sessions, and “Ask Us Anything” forums to promote change awareness and education. + Represent the segment in global and local meetings, demonstrating expertise in Change Management practices such as Post-Change Review (PCR), Root Cause Analysis (RCA), and participation in Global CABs. + Proactively identify, investigate, and resolve issues to prevent incidents, problems, and errors across business and IT service management domains. + Collaborating with Incident, Problem, Release, and Continuous Service Improvement (CSI) teams to identify root causes of change-related incidents and recommend process improvements. + Identify process gaps and drive continuous improvement initiatives to enhance change management effectiveness. + Develop, maintain, and institutionalize all Change Management processes, procedures, documentation, tools, templates, and reports + **_Amenable to work UP Ayala Technohub (Quezon City)_** + **_Amenable to work on a hybrid set-up (3x a week onsite)_** + **_Amenable to work from M-F 6am-3pm HKT (but flexible to night meetings as needed)_** **Required Qualifications:** + University degree and/or equivalent work experience + Working knowledge of client/server infrastructure and applications --- Mainframe environment a plus + Knowledge of Networks, file servers and desktops, IVR systems a plus + Knowledge Change Management practices, Configuration Management Practices, Release Management practices, ITIL or other Best Practices essentials **Preferred Qualifications:** + Self-motivated and proactive, with a strong sense of initiative and the ability to identify opportunities, take independent action, and drive tasks to completion with minimal supervision. + Strong negotiation and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders to align on business objectives. + 2–3 years of experience in a change management role within a complex, multi-vendor IT environment. + Proven ability to define, document, and manage change processes. + Experience working in multi-sourced or outsourced IT environments. + Proficiency with Change Management tools, particularly ServiceNow. + Understand relational databases and Configuration Management processes and tools. + Excellent written and verbal communication skills, with the ability to tailor messages to various audiences and clearly articulate the business impact and benefits of proposed changes. + Broad knowledge of system platforms and how they interact within enterprise environments. + Strong organizational and multitasking abilities, with attention to detail and a commitment to quality. + Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook. **When you join our team:** • We’ll empower you to learn and grow the career you want. • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. • As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. 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