About the Team

The New Verticals Partner Integrations team is dedicated to our Merchant's success, working to build cutting-edge technology services that empower merchants to grow their 1st party businesses seamlessly. As DoorDash expands its scale and breadth of integrated delivery offerings, we are seeking talented individuals to join us and further enhance our technical prowess. We are looking for motivated team members who embody a “Merchant First” attitude to guide our partners through their integration journey with DoorDash.

About the Role

DoorDash is looking for someone who wants a challenge, likes interfacing with top clients, and is passionate about standardizing & scaling products across our New Verticals business. We are seeking someone to join our team who can help design integrations for different types of Merchants, explain complex technical concepts to stakeholders, and assist our product and business teams in identifying areas of opportunity as we launch and scale. You will be expected to get to the lowest level of detail to understand our products & processes, as well as to think strategically about growing this business & function. You will strategize with our cross-functional DoorDash teams to build & operate a world class integrations platform. 

You’re excited about this opportunity because… You will own the success of our New Verticals integrations by driving initiatives across technical teams and internal business stakeholders You will identify, resolve, and escalate day-to-day integration-related blockers, providing dedicated account management for our Integrated Merchant base You will be the voice of DoorDash in managing external relationships with our New Verticals partners, leading implementation and process improvement You will partner with product, engineering, and operations teams to discover & drive opportunities for improvement that come from data analysis, merchant insights, and the definition of new processes   You will help shape the systems integrations roadmap in collaboration with other product and operations owners You will empower cross functional partners by educating stakeholders on integrations and create user-friendly enablement content
Your responsibilities in this role are… Be a Subject Matter Expert for DoorDash’s integrated offerings and guide partners through new Integration builds Collaborating closely with Merchants and Integrations partners to ensure a seamless onboarding experience and successful integration onto the DoorDash platform. Communicating effectively with both technical and non-technical stakeholders to provide guidance and support. Translate complex technical requirements into clear business solutions that align with our partner’s objectives. Lead strategic projects based on Merchant needs to uplevel our product offering and to contribute to our processes and documentation to continuously improve.  We’re excited about you because… You are a problem solver - You thrive on solving complex problems, diving into the details, and providing actionable plans to triage and resolve escalations. You are technically savvy – You possess technical acumen and are comfortable navigating engineering terminology, translating it into practical business understanding. You are a relationship-builder – You excel at building relationships and can influence and motivate individuals at all levels, both internally and externally. You are detail-oriented  – You are process-driven and highly organized, with a keen ability to capture all necessary information in a way that is easily understood by both technical and business stakeholders. You are analytical – Your analytical mindset allows you to interpret complex data and extract valuable insights to drive informed product prioritization. Qualifications Operational Proven track record of maintaining and enhancing processes  Strong ability to collaborate with external partners to drive successful partnerships Experience in project and/or program management Proven success working in cross-functional engineering and operations teams Technical 5+ years of experience translating technical concepts to business solutions Demonstrated technical knowledge of integrations, APIs and webhooks Hands-on working SQL experience to troubleshoot and self-serve General Excellent written and verbal communication skills Bachelor’s degree required

 

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