Now Brewing – associate manager of customs! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This job contributes to Starbucks success by managing customs systems, processes and reporting for designated customs functional responsibilities and directly or indirectly managing team performance to minimize overall customs liabilities and enhance customs compliance.  This role facilitates preferential duty programs, customs audits, the accuracy and compliance of customs declarations, and executes work on U.S. Customs partnership programs such as ISA.  The associate manager implements and manages key team compliance processes and systems in accordance with customs regulations. Candidates must have a strong working knowledge of supply chain, accounting and global trade systems, import and export requirements.

For customs requirements in the US, Canada and other countries, this position acts as a subject matter expert advising on or performing complex and material functional responsibilities for business channels and activities working with cross-functional teams, external service providers and customs regulatory authorities.  This position manages error risk analysis, contributes continuous improvements and ensures that Starbucks meets its responsibilities for areas of accountability.     

Models and acts in accordance with Starbucks guiding principles

As an associate manager of customs, you will…

Manage customs team’s portfolio of existing systems and technology projects, oversee updates and maintenance, establish policies and identify best practices and improvements to enhance customs technology utilization, resolve problems, and manage risks. Lead the development of the global trade management roadmap. Coordinate customs system enhancements with IT partners, functional and business systems analysts, cross functional teams, and customs brokers on small to large projects. Track project progress and provide updates to impacted parties. Communicate new system functionality to department and assist users in understanding implications. Lead customs system and data management projects impacting customs systems. Influence decisions, develop solution proposals and business cases and document customs technology requirements. Help design and develop processes, tools, and enhancements to support the highly customized Customs team requirements. Collaborate with IT developers in testing system fixes, enhancements, and implementations to ensure functionality and user acceptance. Ensure communication and training for impacted parties. Integrate global customs technology and process requirements with other Starbucks business systems. Represent customs function on cross-functional project teams and provide expertise to assess potential financial and operations impacts.  May lead cross-functional projects to incorporate customs requirements in business systems. Maintain integrity and functionality of customs technology systems by monitoring system performance, analyzing problems, and providing recommendations to management. Ensure usability of systems data by monitoring data integrity and record completeness. Work with service providers to correct any mapping or transmission errors and identify opportunities for increased efficiencies and accuracy of data.  Communicate issues and requirements with Starbucks partners and external service providers. Collaborate with Customs management to develop documentation and training to support the team’s needs. Provide on-going end-user customs systems training to ensure continued and correct use of applications and to roll out new tools, enhancements and procedures. Provide end user support for customs system issues or problems. Troubleshoot, identify, and track system issues to ensure resolution and keep systems operational. Develop recommendations and coordinate issue resolution with Information Technology (IT) and outside service providers based on Customs team priorities. Document and communicate problem resolution. Help identify risks and opportunities and participate cross functionally to implement solutions that drive process improvements and strengthen the control environment. Design processes to execute internal controls and provide evidence of internal audit performance to management as well as internal and external auditors. Provide support on external customs audits to ensure Starbucks compliance with customs laws and process requirements. Oversee reporting and documentation used to support audits.  Develop reporting, dashboards and visualizations to support customs activities, audit controls, and KPIs. Perform complex analytics to model trade wars impacts, potential customs programs, impacts of Starbucks initiatives, and other customs developments. Perform account reconciliation to support duty and fee payments to customs authorities. We’d love to hear from people with: 5-10 years progressive experience with systems implementation, accounting transactions, cross border and/or supply chain responsibilities Bachelor’s degree preferred. Preferably in accounting, systems, supply chain, business or finance or other related fields    Licensed Customs Broker preferred (or candidate) Experience utilizing finance/accounting systems and reporting tools for required customs purposes. 5-7 yrs Experience managing recurring customs processes or functional resources for large multinational company preferred 5-7 yrs Advanced skills in Excel, Miro, Oracle EBS, Powerpoint, Visio, and other relevant applications to this role 5 yrs Exposure and business-applicable experience in data query and transformation tools including SQL, Alteryx, and Tableau 3 yrs Experience gathering business requirements, user acceptance testing, process documentation, and business process improvements Ability to communicate clearly and concisely in both written and oral communication Ability to manage recurring processes while balancing multiple priorities and deadlines and maintaining attention to detail Demonstrated ability to work well in a team and collaborate effectively with the team and cross functionally to accomplish goals  Attention to detail and curious mindset

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.  Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.  You will also have access to backup care and DACA reimbursement.   Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. 

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.  For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.  At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.