Team Lead with German - Order to Cash ActivitiesFor one of our clients based in Sofia we are currently hiring

Team Lead with German - Order to Cash Activities

Responsibilities:
• Lead a team of Analysts and SME's;
• Handle escalation calls if any and be a coach to the team, facilitate trainings and refreshers;
• Be the senior Subject Matter Expert for the team to provide guidance to overall team;
• Be responsible for operational deliverables of the assigned team. Ensure team adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics;
• Identify and lead efforts to execute process improvements and transformation opportunities and drive FMEA's, RCA's;
• Be responsible to produce and manage daily and monthly SLA/KPI reports (performance and business metrics);
• Be the client's first level escalation point for any team member's performance or service level gaps.

Requirements:
• Excellent command of both German and English language (written and verbal);
• Prior experience in one of the following activities: Order Management, Master Data Management, Accounts Receivable, Billing, Accounting / Accounts Payable, Logistic Experience;
• Good listening and comprehension abilities;
• Ability to effectively communicate, probe and understand customer issues and provide first call resolution;
• Good interpersonal and issue resolution skills;
• Strong collaboration and coordination skills;
• Should have team handling skills.