Work Schedule

Environmental Conditions

Job Description

Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime (if applicable). Provides leadership and guidance to departmental employees.

• Oversees project delivery, ensuring that individual project targets are met and services are provided according to the highest quality standards, policies and procedures.
• Ensures best in class delivery of payments to investigators.
• Assist in developing policies, procedures and training materials.
• Assists senior managers in analysis of reports, metrics and escalation trends and developing and implementing improvements.
• Support senior managers or may participate in work streams as the subject matter expert.
• Presents at project review meetings and manages escalated actions to resolution.
• Provides effective risk management for assigned studies to maintain high customer satisfaction, contain costs and manage timelines.
• As needed, provides QC and approval of site payments, site set-up, budget entries, milestones, contracted payees, reimbursements, site reconciliations and payment issue resolution.