About the Team

As one of DoorDash’s core operations teams, Partner Strategy & Operations is tasked with ensuring that when there are bumps in the last mile there’s always someone there to help make things right. Our team manages DoorDash’s massive and growing global network of support centers, with the ultimate goal of delivering a world-class customer experience every time, on budget.

About the Role

DoorDash is looking for an Associate manager, Partner Strategy and Operations to help our support team manage the cost of our global Partner support network. You will have the opportunity to drive meaningful impact by, but not limited to: 

Ensuring actual support Partner costs are accurate, benefiting the bottom line Manage Support Average Handle Time (AHT), chat concurrency, other efficiency bets while always solving for customer experience quality enhancements.  Identify new opportunities and drive end-to-end pilots to scale them. 

You will report to DoorDash's Senior Manager, Global Support & Integrity Operations Cost and will be remote with the option to work from DoorDash's office.

You’re excited about this opportunity because you will… Collaborate with teams across Support, Consumer & Dasher S&O, Workforce, and Finance and help drive the team towards achieving or exceeding our north star cost metrics  Manage, track, and identify opportunities to improve key metrics, such as AHT, Support Unit Economics, and Cost You are able to move between the 10,000 foot level and the 100 foot level of data Resolve vendor and partner billing and reimbursement challenges by communicating directly with vendors and our cross-functional partners Build and implement scalable processes and tools to drive efficiencies for the organization and the company overall Establish rapport among cross-functional partners Execute on the organization’s monthly, quarterly, and annual plan  We’re excited about you because… You have a Bachelor’s degree in Finance, Business, Economics, Corporate Strategy or other relevant fields You have 4+ years of relevant industry experience You are highly proficient in Microsoft Excel / Google Sheets You are interested in learning SQL You have experience conducting detailed analyses or financial modeling

 

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