**_What You’ll Do – Your Responsibilities_** In this key role, you will be the bridge between business needs and technological opportunities, identifying ways to improve customer experience through automation. You’ll work cross-functionally to lead impactful projects, balancing strategic thinking with hands-on execution. The scope of work will be within our customer experience organization, covering south, central and northern Europe. **Your responsibilities will include:** + **Automation Strategy & Enablement** : Identify and assess opportunities for automation, working closely with process experts to develop and implement impactful RPA and AI solutions. + **Business-Technology Collaboration** : Serve as a liaison between business teams and technical teams, translating needs into scalable automation solutions. + **Governance & Best Practices** : Develop and promote governance frameworks that ensure compliance, quality, and efficiency across all automation initiatives within scope. + **Innovation & Continuous Improvement** : Evaluate and test emerging automation and AI technologies, embedding innovation into everything we do. + **Stakeholder Engagement** : Collaborate and engage with internal partners on all levels such as process owners, front-line agents, middle and executive management and business areas like operations, IT and sales. Moreover, build and maintain trustful and effective relationships with external partners where applicable. + **Performance Monitoring & Optimization** : Track the performance of automation tools and adjust for efficiency and reliability. + **Knowledge Sharing & Uplift** : Empower your colleagues by promoting automation literacy, hosting training sessions, and contributing to a culture of shared success. + **Project & Change Leadership** : Drive initiatives from idea to execution, ensuring alignment with broader customer experience goals and organizational values. **_Your profile_** + 5+ years of experience in project management in an environment related to technology integration, or business process automation. + A degree within a discipline such as Supply Chain Management, Business or Engineering or equivalent experience. + Hands-on experience with RPA tools and an understanding of AI concepts. + Experience in ERP/CRM systems + Professional English. + Other European language will be a plus. + Expertise in the MS suite (focus on Visio, PowerPoint, Excel, SharePoint etc.) + Experience and certification in process improvement methodologies is a plus Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.