Associate IT Business Analyst

As an Associate IT Business Analyst, you will be responsible to liaise between business users and technical solution provider to ensure that requirements are well addressed and applicable technical solution implemented with final solution meets business objectives.

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Position Responsibilities:

Work closely with business units and IT team to provide system application solutions to address business needs.

Elicit business requirements with end users.

Analyze, organize and translate user requirements in proper documentation to facilitate system development and testing.

Assist supervisor in preparing requirements presentation, review and approval sessions.

Manage and monitor the testing activities, user acceptance tests to ensure enhanced systems meet the requirement specifications and in good quality delivery.

Monitor work progress and identify possible deviations of project schedule and assist supervisor in formulating solutions for contingency.

Handle user enquiries and production issues

Prepare training materials and conduct user training

Required Qualifications:  

Degree holder in information systems, business administration or related subjects

2 years+ of experience in delivering web and app projects supporting insurance distribution channels and services

Working with Agile practices and associated skills including user story writing

Well organized and attentive to details, flexible with working hours

Good analytical and problem solving skills, and disciplined with project scheduling.

Self-initiated and have a strong drive to learn, responsible and willing to expose to new technology.

Able to clearly express business processes and ideas verbally in English, Cantonese & Putonghua and written in English and Chinese

Strong PC skills including MS Word, Excel, PowerPoint, Chinese Word Processing (Advanced knowledge of EXCEL preferred)

Able to present confidently to groups of audience

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement